An error occured while receiving data from Norton Online Family. Please try later.

Cannot get past the error message: An error occured while receiving data from Norton Online Family. Please try later when trying to activated NSM.  I am also getting a pop up window from Norton Family that tells me that Norton Family has updates for my computer. A restart is needed to install the updates.  Clicked yes to install updates and restart but still getting the pop up window.

 

Very frustrated with this program.  I have searched Norton Community and tried to use the solutions from other user that have had this problem but with no luck.