I have posted the link to Norton Live Chat here http://community.norton.com/t5/Norton-360/I-had-to-re-install-NIS-when-i-had-70-or-so-days-left-of/m-p/1050333/highlight/true#M96974
and clicking it, this error message is returned:
"An error occurred while processing your request.
Reference #30.e849212e.1384427020.cf043e"
Clicking on Customer Support on the drop down list from Support at the top of the forum page (between Security Center and Downloads), I get:
"An error occurred while processing your request.
Reference #30.dc5e0e17.1384426697.3d2eed8"
Anyone else getting these messages?
Thanks.