"An error occurred while trying to create new account"

Hi,

 

I cannot succeed in registering/signing up. All attempts results with "An error occurred while trying to create new account". I have reviewed all requirements reg.password etc. I am entering the verification word/phrase correctly. Help! Testing with various browsers as well, still no success.

 

Regards

Micke

Hi,

 

I cannot succeed in registering/signing up. All attempts results with "An error occurred while trying to create new account". I have reviewed all requirements reg.password etc. I am entering the verification word/phrase correctly. Help! Testing with various browsers as well, still no success.

 

Regards

Micke

I have tried 2 long evenings and could not sign up.  All I got was "An error occurred while trying to create new account". I have reviewed each input several times in each attempt.  I tried 2 computers and had no luck.

 

Please help ASAP.

 

Thank you.

 

Cheers;

 

 

Kevin

Hi Kevinkflee168,

 

Please try the following steps for a workaround.

 

http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=2443#M2443

 

Thanks,

Katie