An unknown virus, blue screen, apps dont work, IE freeze

Norton Security | Norton Internet Security
1

Hello Norton Community! I have a problem. My applications dont work and i have been bluescreened( with the Physical memory Dump Rundown message), My IE freezes and ive lost patience dealing with these issue(s). I believe i have a virus, ran norton, found nothing, can anyone help? Thanks in advance! :manindifferent:

2

Hi WayneSter,

 

I would suggest you do nothing more - but wait and see what Quads (our resident virus/malware removal expert) has to say about your situation.

 

It may help if you post back with your Norton Product name (version #  from Support About from main page), Operating system and SP# and specifically which Apps do not work.

3

Of course, thanks for responding i completely fotgot to mention the major details! sorry.

Im running Windows 7 ultimate service pack one with Norton 360, i believe i have the 2012 edition but recently updated to the new one heres the info under properties: "Norton 360\Engine64\20.1.1.2\uiStub.exe" hope that helps? all my applications dont run, last time i tried. Hopefully Quads can help a novice once more if hes available, thanks in advance once more!

4

Hello WayneSter,

 

Are there any memory dump files (.dmp files) located in C:\Windows\memory.dmp or in C:\windows\minidump\

 

Thanks,

Snehansh

5

yes, thanks for replying Snehansh about 15 .dmp files