An unrecoverable error has occurred in Norton Download Manager

Norton Security | Norton Internet Security
1

I installed Norton Security Suite from Comcast Xfinity. I used the Norton Download Manager. At the end of the installation, I get this error message displayed. I click on the Technical Support button. I select the Windows products (Norton 360, Internet Security & AntiVirus) and I get some FAQ's to select. I previously had uninstalled the Norton 360 product that I was using from CenturyLink. I did so using the save data option that was given by the uninstall program because I was reinstalling another Norton product. Is anything wrong with the installed product? Or is this a false alarm? 

 

2

Hi jegreen56,

 

Prior to installing Norton Security Suite (NSS) from Comcast, you must remove any former Antivirus your were using (including another Norton product).

 

Please follow the instructions in this NSS FAQ and let us know if this clears up your siutation.  If the Century Link N 360 shows up in the Control Panel, remove it and the NSS prior to running the Norton Removal Tool.

 

If not, let us know where things went wrong and we'll go from there.