Android 4.0 support?

I downloaded the norton safety minder app and installed it on my phone to test it out. I have had it running for about a week, but there are still no activity reports (web searches or logs) in my online family account. I even had a Norton senior tech remotely log into my PC in an attempt to fix the problem, but he was unable to help. Is there something about my phone (Droid Razr Maxx) or OS (Android 4.0 - ICS) that would inhibit this app from working as advertised?