Android App Login not possible, Errorcode 2061

Hi,

I just bought a 1-year Norton license. I did not have any problems installing it on a Windows Desktop, but installing Norton on my Android Smartphone (Samsung) is impossible. After downloading the app and trying to log in, I always receive the error code 2061 and the installation aborts.

I deleted, re-installed the app multiple times, restarted my smartphone etc…but nothing is happening.

Does anyone have any idea how to fix this or how to contact the support? I bought the license in order to install it on 3 phones and 1 desktop, would be wasted money if I cannot install it on phones.

Kind regards

OS details: Android 13

What is the error message you are seeing?
2061

It seems to be a known issue. See this thread. Error Code: 2061 - #2 by SoulAsylum

All: Please review this status I just pulled:

SA

Thanks at everyone for the quick reply. I hope it’s working soon.

I’m getting the same error code 2061.
Bought a 1 year subscription of Norton 360 Deluxe for 5 device. Installation on my Android phone went fine. Adding a second Android phone I got the 2061 error code. Adding my laptop with Windows 11, I am also getting the same error code when trying to sign in.
Tried everything that was mentioned and no luck.