Android issues -- Error Message

Error Message:  Unfortunately, Norton Mobil Security has stopped.  Report   OK

When I say report, it only lets me include my gmail address and not my norton account address.  

It seems that is the problem.  When I was signing up on my new android I wanted to protect my key e-mail addresses and didn’t put them in on google and all the apps.  Yet,  I accidently did when installing NMS on the Android.  And now it doesn’t allow NMS to work on android.  Any way to go around this other than dump everything and start from scratch?  

No I am not able to add my Norton e-mail address.  I did try using the gmail address, but since I have this on four devices, I need to keep it the same.  

I did reboot and turn off my android.  Neither  worked.  It still will not allow me to enter my Norton email.  Even when I uninstall and try to reinstall after the reboots.

ARE YOU aware with any issues with the HTC M8 android or system?   Norton is working with my other devices, including my Android Samsung Pro tablet?

 

When I say report, it only lets me include my gmail address and not my norton account address.

Are you not able to manually add an email address to the report? Is the Gmail address the one you used when you installed your Norton Mobile Security, NMS? That is the email that would be most helpful to Norton. 

To fix the problem with NMS, have you tried restarting your device?