Greetings,
We posted n update last night 4/10 and a few people have emailed me that it did not work.
This update was intended to solve the invalid password problem and had been tested by a few customers with success.
Can you please reply if you are still seeing this problem after updating from 2.5.8 to 2.5.14?
Thank you,
Rhonda
Program Manager- Norton Identity Safe Mobile Edition