I found this problem listed in the Top Tech Issues for Norton Utilities 14, but the link does not work. The description in the Top Tech Issues is copied into my subject, as it completely describes my problem.
I am a long-time user of SystemWorks, and after reading the kudos to NU, I decided to try it. When I installed it, It ran and found over a hundred problems that WinDoctor missed. I decided to shut down NU and come back to it later; then it wouldn't run. I reverted to a Ghost 15 image made before I installed NU and installed NU again. This time I did not run NU as the install finished, instead I tried to run NU from the desktop icon and from the start menu; again nothing happened. I found that task manager reported nu.exe running, and task manager could not end the process; "Access is denied". Even after a reboot, nu.exe is running, according to task manager.
I want to migrate to NU from NSW, but this sure doesn't help! Perhaps the link in the top tech issues page has the answer for me, but the link is dead. Other links on that page work, however.
Thanks. I have no idea why, but I cannot go to that URL using my preferred browser, Mozilla SeaMonkey, or with MS Internet Explorer or with Google Chrome on the computer that is running NU 14. However, I was able to access it fine using another computer (running SeaMonkey). So, I have another issue!
Now I see that NU was really running, and the only way I could access it was through the system tray icon that I had not noticed was there. I then must wonder why the install process didn't alert me to this first. I don't like programs deciding on their own to run in the background; I feel I should have been given a choice up front. I am disappointed in Norton for installing NU this way.
I really appreciate you telling me the link was not broken!
NU does have a real time component to it (registry monitor) which is why it loads at startup.
There is an issue about not being able to run NU from anything but the task tray which Symantec is aware of. Hopefully they will resolve this issue at some point. Please see this thread.
Yes, you can turn off Registry Monitor. Right click the Norton Utilities icon in system tray and click View Registry Monitor. Click the ON button to toogle and turn Registry Monitor off.
You can go into Administer > Settings > Monitor. Then remove the checkmark for Enable Registry Monitor.
In Administer > Settings > General you can also set Automatic Startup to disabled if desired. However, I believe that once you've manually run NU it will probably still revert to being in the task tray.
Not exactly true. You can turn it off but it doesn't go away until you tell NU to close. If you right click the Norton Utilities icon in system tray and click View Registry Monitor then Click the button to turn Registry Monitor off, it stays in memory as reported by task manager until you specifically tell NU to "close". Then nu.exe goes out of memory. The next time you open NU, and then click on the X in the NU window, the NU window closes but nu.exe stays in memory and you can't open NU from the desktop icon.
Not surprising to me given my own experience with it. Symantec does know about this and I got the impression from the other thread that they plan to change this behavior at some point. So we can only hope this happens soon.