Another FBI greendot money pac bug

Got the bug Saturday,I was able to open in safe mode with networking after several tries.Had no active keyboard to enter password. No money pac showing when I did get safe mode with networking . Dell dimensions 4600 home PC. I ran Norton full scan and power eraser. I haven't tried rebooting  to  normal,afraid I might have trouble getting into safe mode again.On line and sending this in safe mode with networking..