Another LiveUpdate Failure - "Unable to locate valid update server - Code 8921, 246"

Hi Ro...

 

I accept your point however all I can say is that my problem has been solved and I suspect it was via a further patch which Symantec issued yesterday morning, or that the DNS servers caught up with whatever change they previously made.  I am using OpenDNS (abd have done for some while) but don't know if they have localised severs for UK / Europe?

 

As I said to CG, it is wierd and I can't explain it but for me the solution was that it started to work again.

 

Life is sometimes like that - inexplicable!

 

Best regards 

after all update/upgrade is the same problem. Hope can be fixed in short time becaus this way is not secure!

Oscar

 

I dont like running without firewall either. Since I am unsure about effectiveness of Norton firewall, it is difficult to know if Norton is protected from SYN flood, UDP flood, ICMP floor, Land, Smurf, SYN fragment, Fraggle Attack, Tear Drop and a whole list of DoS defences that need to be in place.

 

I will have a better idea I hope after Friday this week. Please bear with me.

cgoldman

 

Great, let me know if you need any more details. I'm happy to lend a hand.

 

I look forward to hearing what you find out. Good luck!

Silence

 

I have installed and successfully run Wireshark but you didnt tell me I need a degree from NASA to interpret! lol

I see all the http 1.1 and I see red lines but I cant figure out what in the firewall is stoping the process. I will keep working with this tool, it looks interesting but needs some investigating.

 

 

P.S.

 

Unlike a software proxy server, I dont think this tool will work for me, because ideally I need to capture traffic in both directions as it reaches and as is sent from the router. That means a sniffer on the broadband side of the router and not just looking at traffic to and from the PC to the router. I hope that makes sense.

 

However, if I was a betting man (which I am on roulette) I place heavily that this is an http 1.1/1.0 issue and the firewalls in the router are not responding back to Symantec because they do not distinguish between 1.1 and 1. if that makes sense. Whoever decided in Symantec to make a change like this in 16.5 without thinking through the consequences of proxy and hardware firewalls, and without testing on basic equipment (I'm using Belkin and others have listed their equipment) deserves  a pat on the back on his/her way out.

Message Edited by cgoldman on 03-25-2009 07:38 PM

Yup

 

Also symantec 1st time distributed this patch in controlled manner, then why the hell they didn't notice this problem.

There must be quality assuarance behind every patch which i think isn't there. 

I try to fix this problem, now i found temporary to resolve this problem


I replace Lue.dll file of NIS16.5 (Lue.dll version 1.1.0.39) with Lue.dll from NIS16.2 (Lue.dll version 1.0.1.9)


Now everthing is working fine again, manual liveupdate, pluse update are still working correctly.

...................

 

Too symantec If you want to fix this ploblem, please fix Lue.dll.

 

Thanks!

 

Sorry for my English.

___________________________________________________________________________________________________

cgoldman wrote:

 

 Yes, I have exactly this problem. Sorry but I was working on 16.5 before it was released and advised Symantec of exactly  this problem.

 

cgoldman wrote:

 

Dear Mijac

 

1. OK I had a special release of 16.5 wich forced and performed a uninstall of 16.2. LU produced the error.

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=40899

        _____________________________________________________________________________________________________

 


Rohit1gupta wrote:

Yup

 

Also symantec 1st time distributed this patch in controlled manner, then why the hell they didn't notice this problem.

There must be quality assuarance behind every patch which i think isn't there. 


Good question, especially when they where made aware that the problem existed prior to releasing the patch.

hemryp

 

Not sure. If it transpires that the problem is related solely to  NIS 2009 16.5 and 360 v3, it begs the question as to how such a change was tested in-house before release. That is, whether or not they knew of the problem prior to releasing the patch, they ought to have tested in house thoroughly first. Thats my view.

mandrakeexp

 

Nice idea. I am sending you a private message please watch out in the top right.

 

Of course there is a change in 16.5, we know that because Symantec have confrmed a change in the treatment of http 1.1 packets. The change has to be reflected somewhere and it is reasonable that it could be in the lue.dll. The only reservation I have is that I do not know what else has been changed in lue.dll or elsewhere..

 

I should later perhaps compare the lue.dll in NIS and the lue.dll in Norton 360 v3 since they share common code.

cgoldman

 

please check your PM.

 

 

Message Edited by mandrakeexp on 03-26-2009 03:09 AM

can anyone upload the old version of this lue.dll?

I have suffered the same problem too

 

 

or any other solution?

 

thanks

sorry for my English

peter777

 

There is no facility to upload lue.dll to this forum. Another contributor has it posted on a server for download but it is up to him/her if he/she wants to make it widely available. I have yet to test it, and  I am awaiting Symantec's response to this workaround.

Meanwhile, out of interest, did you try disabling firewall in your router?

cgoldman

 

I have tried disabling the firewall and any other solution, but it can't help

 

can u upload to the other server (e.g. rapidshare) & pm the link for download the old lue.dll

i'm very glad to try that

thanks

Pls send me the old file too

yes… this older file help :slight_smile: now its working normaly :slight_smile:

can anyone upload and send me (pm) the link?

thx

 

btw, how to replace?

the access is denied. I use windows vista as platform.

turn off the NIS from service, open the directory folder and paste?

Turn off norton tamper protection

Replace

Reboot

 

Pls send me the file if u get 

Reboot your computer in safe mode ( F8 at sistem start) than u can replace it  :slight_smile:

pls send me too

help~