Answer from Tech Support on disappearing anti spam in outlook express but one slight problem

"

  1. Open the Outlook Express.

  2. Click on Help-> About Microsoft Outlook Express.

  3. Click on the Disabled Items button.

  4. In this window, if you find Norton related add ins, select them and click on Enable.

  5. Close the Outlook, restart the computer and again open Outlook."

 



Problem is it showa a bunch of dlls but no disable button or enable button:smileysurprised:

"

  1. Open the Outlook Express.

  2. Click on Help-> About Microsoft Outlook Express.

  3. Click on the Disabled Items button.

  4. In this window, if you find Norton related add ins, select them and click on Enable.

  5. Close the Outlook, restart the computer and again open Outlook."

 



Problem is it showa a bunch of dlls but no disable button or enable button:smileysurprised:

Hello tomdy2k

 

If you had the free version of Malwarebytes, that is completely compatible with any Norton product. If you had the paid version, that will cause problems.

MalwareBytes seems to have changed things a bit and something to be aware of.

 

When you install MalwareBytes and run it for the first time it offers to enable a trial period. I believe this trial period will include the enabling of real-time protection.

 

One must make sure to NOT have that box checked and I believe (recalling from memory when I had to recently uninstall and reinstall MalwareBytes) the box is checked by default.

 

Allen

Hello Allen

 

Thanks for the heads up on that one... I haven't had to reinstall that program lately. .


floplot wrote:

Hello Allen

 

Thanks for the heads up on that one... I haven't had to reinstall that program lately. .


Very odd. I just uninstalled and reinstalled MalwareBytes on my test laptop and this time I was not asked if I wanted to start the trial. :smileysurprised:

 

I don't know if perhaps this is a random question that it asks only sometimes or what. But I distinctly remember just a couple of weeks ago I had to uninstall and reinstall it and it did ask me that question.

 

However, I did find the following links substantiating that it may ask this question:

 

http://community.qvc.com/forums/Electronics-talk/topic/204741/please-help-with-this-malwarebytes-question.aspx

 

http://forums.malwarebytes.org/index.php?showtopic=87478

 

In particular note the second link which is directly from MalwareBytes support forum. It does in fact confirm that there is a version that will ask this question during install.

 

Allen

 

 

I know I didn't have real time protection enabled


tomdy2k wrote:

I know I didn't have real time protection enabled


Hi tomdy2k,

 

We were not saying you did. Rather I was just adding a caution that MalwareBytes does have a version out there that asks this question during installation and I recall that the box was checked by default. If one did not notice this and just clicked OK it would then have real-time protection enabled and the user may not even realize it.

 

This did not used to be the case and it is just one of those things to be aware of so that was the only purpose of me posting that. :smileywink:

 

Best wishes.

Allen

He promised it was fixed..I hope so..:smileyvery-happy:


AllenM wrote:

MalwareBytes seems to have changed things a bit and something to be aware of.

 

When you install MalwareBytes and run it for the first time it offers to enable a trial period. I believe this trial period will include the enabling of real-time protection.

 

One must make sure to NOT have that box checked and I believe (recalling from memory when I had to recently uninstall and reinstall MalwareBytes) the box is checked by default.

 

Allen



Absolutely right in my experience -- if you check the box then it changes the already download MWB from free to Trial of Paid. I think that ties in with being able to do the reverse if you have the paid version; or I may be thinking of SAS for that feature.

Surprise

 

It's back to the same old disappearing again...I just knew he was on the wrong track...

In the email from support i recieved they said go into Outlook Express. then hit help ,then about outlook express and see if the add ons button said disabled..there is no add on button just a list of dll's:smileymad: