ANti-Spam buttons greyed out and anti-spam folder missing

Norton Security | Norton Internet Security
1

Hi,

I'm running Norton 360 Ver. 5.1.0.29 on a WIN7 64 bit OS. Outlook 2007 configured for IMAP.

Just reently, the  is spam", "This is not spam" and "Empty SPam folder" became greyed out and I do not see a Norton Spam folder in Outlook

Here's what i"ve tried:

1. Run MS updates, reboot.

2. Check Outlook Add-Ins. Disabled and re-enabled the Norton add-in.

3. Checked Settings in Norton, toggled on/off for Anti-spam

4. Chekced Disabled add-ins for Outlook, Norton add-in is not listed.

5. Disabled Outlooks Junk Mail tool, restarted Outlook. Ths did not help, so I re-nabled the Junk Mail tool in Outlook.

 

The Norton 360 client is set to auto-update, so I was wondering if maybe the latestupdate is causing problems(?)

 

 

2

Hi Kavitha,

Thnaks for the reply. I checked and "This is Spam" is not enabled in any folder.

3

Hi FDW,

 

Norton AntiSpam supports only standard SMTP and POP3, it does not support SSL based and IMAP. If you are not using POP3/SMTP, then you can disable AntiSpam from the settings.

 

More information on why AntiSpam is not available for IMAP is discussed here:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-AntiSpam-Folder-AND-E-Mails-not-being-Moved-to-the-Anti/m-p/182267

 

Sorry for the inconvenience.

 

Yogesh

4

Hi,

I'm running Norton 360 Ver. 5.1.0.29 on a WIN7 64 bit OS. Outlook 2007 configured for IMAP.

Just reently, the  is spam", "This is not spam" and "Empty SPam folder" became greyed out and I do not see a Norton Spam folder in Outlook

Here's what i"ve tried:

1. Run MS updates, reboot.

2. Check Outlook Add-Ins. Disabled and re-enabled the Norton add-in.

3. Checked Settings in Norton, toggled on/off for Anti-spam

4. Chekced Disabled add-ins for Outlook, Norton add-in is not listed.

5. Disabled Outlooks Junk Mail tool, restarted Outlook. Ths did not help, so I re-nabled the Junk Mail tool in Outlook.

 

The Norton 360 client is set to auto-update, so I was wondering if maybe the latestupdate is causing problems(?)