Anti Spam toolbar disappeared! NIS 2012 ,Outlook express

Norton Security | Norton Internet Security
1

Hi,friends

 

I use Windows XP Home Edition SP3 and Outlook express 6. Anti-Spam toolbar plugin might have crashed.

This helps,but after several hours Anti-Spam toolbar plugin crashed

1) Turn Off the " Client Integration ".
2) Turn Off the " Anti Spam " feature.
3) Restart your computer.
4) Turn On Anti Spam feature and Client Integration.
5) Under Client Integration make sure that Outlook and Contact list is turned on.
6) Click on Apply.
7) Open Outlook .


Why Anti-Spam toolbar plugin disappears? How to solve the problem?

2

Hi,aalim I dont see disabled items.You can place a screenshot?

3

Hi,friends

 

I use Windows XP Home Edition SP3 and Outlook express 6. Anti-Spam toolbar plugin might have crashed.

This helps,but after several hours Anti-Spam toolbar plugin crashed

1) Turn Off the " Client Integration ".
2) Turn Off the " Anti Spam " feature.
3) Restart your computer.
4) Turn On Anti Spam feature and Client Integration.
5) Under Client Integration make sure that Outlook and Contact list is turned on.
6) Click on Apply.
7) Open Outlook .


Why Anti-Spam toolbar plugin disappears? How to solve the problem?

4

Hi Gena,


Let's try this.

1) Open Outlook.
2) By the top you can see the option " Tools ".
3) Click on Tools and select the option " Trust Center ".
4) It will open the Trust Center window and by the left hand pane you can see the option " Add-In".
5) Select Add-In and under Add-In window you can see the list of Disabled Applications Add-in.
6) If Norton Add-In is listed, by the bottom side you can see an option " Go ".
7) Make sure that " Com Add-In " is selected before clicking on GO.
8) There Check the Norton Add-ins and click on Okay.


Let me know the result.

5

Hi,Sym_KeN

 

In Outlook Express there is no option Trust center.Option only exists in Microsoft Outlook Express 2003-2010

6

To fix this,we need to first disable and then re enable the antispam client integration .

 

To do this,please follow the below mentioned steps :

 

1) Close outlook express if its opened

2) Start Norton Internet Security and go to the settings of antispam and click on client integration

3) Uncheck the four options showing up

4) Restart the computer

5) Go to the antispam settings again and check the 4 options now

6) Restart the computer

7) Open Outlook express and you should be getting a popup asking if you want to add it as a spam folder

 

That should normally enable the outlook express for you.

 

let me know if that worked.

 

7

Hi,aalim

 

This helps,but after several hours Anti-Spam toolbar plugin crashed.

I think the problem with NIS 2012. Need a deeper researches

8

Is it working now or did it crash again ?

 

If its not working again,what do you mean by it getting crashed ? Do you get any error message before the anti spam folder disappears from outlook express ?

 

 

9

It works a several hours. I do not get any error message.I open Outlook Express and see what the plugin was disappears, and the folder is remains

antispam


10

Friends. Who can that help me?

11

Hi gena,

 

Do you leave Outlook Express running all the time and notice that the plugin disables itself, or do you only open Outlook Express when you're using it and notice that the plugin is missing when the program opens?

 

~Alex~

12

Hi Alex When I open Outlook Express, you can see that the plugin disappeared

13

Hi gena

 

fwiw > Symantec is aware of this issue  

14

Hi Alex_W,aalim and  Sym_KeN    

 



 

Since you are aware of this problem, can this be added to the list of known issues here?

 

Thanks
gena

15

Hi Tim_Lopez and others. I never got an answer from you.And a private messege I have not received an answer to my last post

16

Hi gena,

 

Try contacting Tony Weiss about this since he's the one who made the thread about the known issues.

 

I'm still a relatively new employee so I'm not set up to check if the issue has been officially logged yet.

 

~Alex~

17

I have to keep re configuring NIS 2012 client intergration and renebling toolbar  every time it does this

 

Tom

18

Mine was two tech support sessions with indian techs then one with alex a from symantec

 

I give since my subscription is running out in a month i'm going with a another security program

 

good luck Gena

 

Tom:mansad:

19

When ever the Anti Spam toolbar disappears from Outlook express you need to open your Norton internet security 2012

go to settings

go to Network 

click on Message protection

turn off the Norton Anti spam

apply the settings

restart the computer.

After restarting the computer go to Norton internet security and enable the options again

then open the Outlook Express you would be able to see the Norton anti spam toolbar

20

This same Norton Symantec software bug is being observed here.  It is quite bothersome.

 

Norton Symantec: 

 

1.  Do you have an anticipated date for the resolution of this Norton Internet Security 2012 problem?

 

2.  Will the fix/patch be delivered automatically via the Norton malware definition updates?