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21

Sorry for the trouble. Can you try the solution mentioned here and let us know the results?

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&docid=v66088769_EndUserProfile_en_us

 

The steps are almost same for Norton 360 Version 5.0 and Version 6.0, so it won't be much difficult for you.

 

Thanks,

HarryP

22
farrfl wrote:

I am running Outlook Express, everything worked great before downloading the new version and running XP, not sure what service pack. Do not know how to determine that.

 

Thanks

To see what service pack you are running, hold the Windows key and press the Pause key at the same time. This will bring up a display showing your Windows version.

23

If you are using a Standard Windows user account, try logging into Windows with your Admin account. Most Norton settings require you are a Windows admin. Run as Admin does not work.

 

24

Do you have Outlook client installed/pre-installed? 

https://techcommunity.microsoft.com/t5/outlook-blog/new-outlook-for-windows-now-available/ba-p/3932068

Wonder if Norton supports new Outlook for Windows? 
@SoulAsylum