Anti-Theft Locking not working

Hi all,

 

I'm trying to lock my device from the Anti-Theft web portal and it indicates that the device is locked and online.  however, I never get the lock screen prompting for my passcode.  Not sure what I'm doing wrong.

 

I do know that the machine is able to talk to the server because it is able to send snap shots.  It just never locks.

 

thanks

 

Mike