Antiphishing updates not updating

Norton Security | Norton Internet Security
1

Hello,

Using NIS2009, version 16.5.0.135 on a Vista Home Premium computer.  The antiphishing updates are not being updated via automatic Live Update or by manually initiating a Live Update session.  I know this because on my other computer (Vista Home Premium also), the antiphishing updates have a date of 3/23/09 while on the problem computer the date is 3/21/09.

I have uninstalled NIS2009, reinstalled it again (on 3/21/09).  Since then, the antiphishing updates do not update as required.

This is visible under the CPU usage, on the NIS2009 main display.

Any ideas on how to get the antiphishing updates to work?  All other updates (pulse, antivirus defs, streaming, etc appear to be working.

 

Thanks

2

Hi -

 

Perhaps an antiphishing update has not been pushed out beacuse there is none that is required.

 

Do a manual "Live Update" and check the summary and do the same on your other computer.

 

Report back your findings.

 

Thanks.

 

:smileyindifferent:

3

Just did a manual Live Update on both computers.  The one that's working updated the antiphishing updates date to 3/24/09.  The one that's not updating the antiphishing updates stayed with a date of 3/21/09.

 

Any ideas?

4

Hi JFernan488,

 

Could you check in other computer whether it had received any AntiPhishing updates on 03/21/09? Sometimes, that computer may not have updated the same AntiPhsihing definitions on that day and got it only on 03/24/09.

 

Yogesh

5

On 3/21/09, both computers showed the same date for antiphishing updates.  Today, one updated it's antiphishing updates (it said critical when view summary was selected).  The other computer is still on 3/21/09.  Obviously, an update was issued for antiphishing.  One computer is updating it, the other one is not.  You can check your computer and see what's the date for antiphishing updates when viewed under CPU usage.  Let me know what your computer says...

Thanks

 

Further proof that the updating is not working on one of the two computers.  Under recent history on the computer that works, it shows that it downloaded a new antiphishing definition version 2009034.002 at 12:07 today.  The other computer is still using the antiphishing definitions version 20090321.002.  It just will not update it's antiphishing defs, automatically or manually.

 

Help Please...

Message Edited by JFernan488 on 03-24-2009 12:32 PM
6

Hi -

 

Sounds like a synchronization issue to me.

 

Try this... power off both computers. Then the router. Wait 5 minutes. Power-on the Router. Then start the Computer with the oldest definitions and do a manual LU. Then turn on the other computer.

 

Let us know how you make out.

 

Thanks.

 

:smileyindifferent:

7

No dice.  The computer that works has updated definitions as of today.  The other one still shows the antiphising defs from 3/21.

Any other ideas?

Thanks

8

Hmm...

 

I have one more idea... if no dice then let us know:

 

Go into the NIS UI - Computer - Settings - Updates. Turn OFF both Automatic and Pulse. Apply changes. Then close.

 

Now, go back in and turn them both ON. Apply changes. Do a manual LU after that and see if there is a difference.

 

If not, then run a manual LU again later on in the day.

 

Then report back.

 

Thanks.

 

 

9
JFernan488 wrote:

No dice.  The computer that works has updated definitions as of today.  The other one still shows the antiphising defs from 3/21.

Any other ideas?

Thanks

antiphish.JPG

 

The above is my machine's CPU usage Background Jobs section, which is where I think you're getting the information. Is that correct? This shows when the last IDLE SCAN for ANTIPHISHING UPDATES was run, not necessarily when the last Antiphishing Update was received. For the machine that has the older date for the last Idle Scan run for Antiphishing Updates, does it rarely run idle? In addition to the other suggestions here, you may also want to reduce the "Idle Timeout" time to 1 minute, and watch as the background scanner changes the statuses to RUNNING, then to COMPLETE.

10

Hello Tony,

 

As I explained on a previous post (4 above yours), the computer with the problem is not updating.  I have two identical computers ( as far as OS goes).  One updated the antiphishing defs to version # 20090324.002 during a manual LU session.  The other one will not update as the version of it's antiphishing defs is #20090321.002  Notice the different versions.  I'm not talking about when the update was last ran, or whether it was run during idle or during a manual LU session.

 

The bottom line is that the computer with the problem will not update to the current antiphishing defs, either during idle time, or during a manual update.  The latest definition version number should be the same on both computers, but it is not.

 

And by the way, both computers go into idle time several time a day, and during the night.

 

Thanks for your assistance,

 

P.S.

I just ran a manual Live update.  On the working computer, the antiphishing defs went to version # 20090324.003.  The non updating computer antiphyshing defs version # remained at 20090321.002.  Clearly two different versions.  It did not update during the manual LU session.

Message Edited by JFernan488 on 03-24-2009 06:57 PM
11

JFernan488:

 

Could you check to make sure that you have antiphishing enabled.  It may be that the updates don't come through if the utility is turned off

and can't request them from the server. (depending on how Norton acquires its updates)

 

It's odd that everything else works.

12

Delphinium,

Antiphishing is on, everything is in the "green".  I agree this is a very odd problem indeed.  As of right now, the only way for me to get the updated antiphishing definitions is to uninstall and reinstall NIS2009.  This routine is getting old really fast.

 

Thanks for you suggestion...

13

Please have regard to the thread that is linked below since it relates to instances in which Norton 360 reports no problems but in fact is using out of date dat files.link

 

14

cgoldman,

 

Two computers, same OS on both, going thru the same router.  One updates it's defs, the other one does not.  However, in order to rule out the router firewall issue you referred to, I disabled the router's firewall, rebooted the router, rebooted both computers.  The computer with the updating problem is still unable to get the latest antiphishing definitions.

 

Thanks for the suggestion

15

JFernan488

 

Ok of 7 computers, I have one in exactly the same situation. To recap. It is not receiving 16.5 updates, it is located in the UK, it and 2 other PC's are connected to the same network. The other 2 had no problem in updating to 16.5. There is no firewall enabled in the router for that network.

 

This one PC is stuck, and whilst I could download 16.5, uninstall and reinstall 16.5 I dont want to in case Symantec want to check out anything.

 

For this PC that is stuck, I have no idea why.

16

Hi -

 

Hmm...

 

Have you tried simply uninstalling and reinstalling NIS 2009?

 

Use the NRT - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

After you run it, delete the Symantec folder in Program Files (if still there,) and reboot before the reinstall.

 

Install with the default settings and check. Then run the LU manually (once.)

 

Let us know.

 

:smileysad:

Message Edited by Compumind on 03-25-2009 11:08 AM
17

Ok, removed NIS09 form the problem computer using NRT.  Rebooted, and reinstalled NIS09.  Waited overnight to see if it updated the antiphishing defs.  Once again, it is not updating.  The computer that works just updated it's antiphishing defs to version 20090326.001, clearly displayed on it's history.  The non-updating computer's antiphishing defs version number it is still 20090325.002.

 

Can someone at Symantec please take a look at this?  As of right now, I'm removing and reinstalling NIS09 pretty much daily to try to get it to update the antiphishing defs.  According to the summary after an update, the antiphishing updates are critical.

 

Is there a specific file or folder that I can rename or remove that would force NIS09 to update the antiphishing defs?

 

Thanks

18

Hi -

 

Do all your other updates come through normally, without doing a manual LU?

 

Please let me know.

 

Thanks.

 

:smileysad:

19

JFERNAN488

 

I think you have already done more than enough. I am aware, like you, that some PC's have a problem which is not related to DNS, to http1.1 or to other hardware firewall issues. I would refer you to this excellent post from Symantec employee link PieterV. See also my response and in particular point 8. I cant edit but you could post an amplification of 8 to say that you are stuck with some out of date files.

20

Hi cgoldman:

 

Good link for a difficult problem.

 

JFernan488, please follow the advice given above. I will monitor your progress.

 

:smileyhappy:

 

 

Message Edited by Compumind on 03-26-2009 10:53 AM