drb123 wrote:
I followed the precise directions as outlined by avjohnnie on my windows 7 32 bit desktop, running Outlook 2010.
First I deleted the ghost files and cleared out the recycle
After rebooting, I updated to NIS 21
After rebooting, I restarted Outlook, re-activated the Norton Plug-in and have been watching the results for a few hours
1) No more ghost folders
2) Everytime I close Outlook 2010 Norton plug-in continues to deactivate, thus I need to open Options > COM > reactivate the Norton plug-in
Did I miss something?
Any ideas?
By the way, what about other add-in COMs that have been effected by the Office 2010 Service Pack? I cannot keep Evernote add-in, itunes add-in, etc running as well as the Norton plug-in
Thanks!
This is beginning to sound like a possible registry corruption issue...
To indentify whether it's a System-level or a User-level corruption, consider creating a new user account on your computer.
Then try using Outlook from within the new user account.
If the deactivation issue persists then there's something broken at the System-level and you should seek a tech's assistance.
If it works, consider copying your user data (Docs, etc.) to the new account and running on it for a while.
Note: Avoid using the Windows Easy Transfer tool to do the copy process as it can also duplicate the breakage.
Lastly - and don't be in a hurry to do this final step...
If after a month or two you find that everything is still working as expected, you can consider removing the broken user account.
Kind Regards,
John