Antispam gone from my Norton 360 Deluxe

[Lou_V]

I no longer have the Norton antispam icon where I can mark an email as spam in my Microsoft Outlook 360 all of a sudden this month. The antispam client integration option is no where to be found in the Norton 360 settings. I reinstalled Norton but no luck. Did they take away Norton email integration away? Does anyone else have this issue?

[JimK1]

Exactly the same with me. Been on the phone to Norton twice and gave them remote control of my computer for them to fix it. They said they had ‘Upgraded’ the system. They confirmed that I was paying for the ‘Deluxe Version’ which includes antispam. They couldn’t fix it and now I get around 30 spam emails into my inbox every day. They tried telling me that I must have given permission from those websites to send me mail which is ridiculous and they had no resolution. One person did comment that their tech team was trying to get antispam back but still didn’t resolve the problem. It seems they don’t know themselves

[Lou_V]

I chatted with customer support and the support person I chatted with told me that antispam integration was discontinued. What a company!!!

[bjm]

• Email Protection – this feature now works for any email client, not just Outlook (Windows only). We have removed the Anti-Spam functionality because we weren’t able to provide the correct level of user experience we wanted. This only applies to the spam filter itself. The rest of the email security features have been retained in Email Protection.

https://us.norton.com/new-norton-app

[Lou_V]

Thanks for the information. I saw the email protection feature but it is not working very well. I am getting spam in my inbox. Norton is not catching some obvious spam. With Norton email integration, I was able to click on the Norton dropdown and it would add the sender to blocked email list and transfer the email to a spam folder for later deletion or review. I am using Outlook so I can right click and select send to junk folder which is basically the same functionality so not a big deal. I was concerned that my Norton email integration was broken, that’s all. It would have been nice to be notified it was being discontinued. If you google Norton client integration, there are still instructions on how to set it up but nothing about discontinuation of the feature.

[bjm]

@Lou_V

Thanks for the information. I saw the email protection feature but it is not working very well. I am getting spam in my inbox. Norton is not catching some obvious spam. With Norton email integration, I was able to click on the Norton dropdown and it would add the sender to blocked email list and transfer the email to a spam folder for later deletion or review. I am using Outlook so I can right click and select send to junk folder which is basically the same functionality so not a big deal. I was concerned that my Norton email integration was broken, that’s all.

Thanks

[JimK1]

I am still having trouble with this, and continually get numerous spam mail every day from random sites. I have looked for a setting ‘Email Protection’ to see if I have something turned off by mistake but I can’t even find that category. When I had Norton take remote control of my computer they didn’t solve the problem either. I am using Outlook and Norton used to block 99% of the Spam but its now all getting through. Any suggestions as to what I need to do to fix this

[bjm]

@JimK1

I am still having trouble with this, and continually get numerous spam mail every day from random sites. I have looked for a setting ‘Email Protection’ to see if I have something turned off by mistake but I can’t even find that category.

Hello @JimK1

• Email Protection – this feature now works for any email client, not just Outlook (Windows only). We have removed the Anti-Spam functionality because we weren’t able to provide the correct level of user experience we wanted. This only applies to the spam filter itself. The rest of the email security features have been retained in Email Protection.

https://us.norton.com/new-norton-app

Learn more about Email Protection
https://support.norton.com/sp/en/us/norton-360-deluxe/24.8/solutions/v20240108175903677

[JimK1]

Thanks for that information. I found where it is as you have indicated and mine is set up exactly the same as the screenshot you have attached with only the ‘add signature’ turned off. However I still had 46 spam emails through to my inbox over the last 3 days and similar numbers to that previously. I go in through outlook and categorise each one as junk and block sender but this gets very tedious and is something I didn’t need to do before as they were all getting caught by Norton. It appears that in ‘fixing’ this feature to work for any email client has had a serious detrimental effect on the quality of the once great subscription.

[bjm]

@JimK1

It appears that in ‘fixing’ this feature to work for any email client has had a serious detrimental effect on the quality of the once great subscription.

Email Protection – this feature now works for any email client, not just Outlook (Windows only). We have removed the Anti-Spam functionality because we weren’t able to provide the correct level of user experience we wanted. This only applies to the spam filter itself. The rest of the email security features have been retained in Email Protection.

@JimK1

I go in through outlook and categorize each one as junk and block sender but this gets very tedious and is something I didn’t need to do before as they were all getting caught by Norton.

Maybe, try https://www.spamfighter.com/SPAMfighter/Product_Info.asp

[JimK1]

Thanks for that information again bjm, however I still don’t understand why I need to try ‘spamfighter’ when Norton sold me a product subscription that included the ‘Anti-Spam functionality’ that was working for me and I subscribed to and it has now been removed in the middle of my subscription.

[bjm]

@JimK1

1. I still don’t understand why I need to try ‘spamfighter’
2. Norton sold me a product subscription that included the ‘Anti-Spam functionality’ that was working for me and I subscribed to and it has now been removed in the middle of my subscription.

1. SPAMfighter = fwiw ~ suggestion

2. NortonLifeLock reserves all rights…

1. We Own the Software. The Software (including any releases, revisions, updates or enhancements to the Software) and any documentation that accompanies or is made available in connection with Software (including any subscription or purchase information, product packaging) (the “Documentation”), is owned by NortonLifeLock or its licensors. This includes all Intellectual Property Rights in and to the Software and Documentation. Any Software that NortonLifeLock provides to you is licensed, not sold to you, and NortonLifeLock reserves all rights to the Software not expressly granted in these Software License Terms.

https://www.nortonlifelock.com/us/en/legal/license-services-agreement

[JimK1]

I may be reading your intent incorrectly there but it comes across as Norton don’t really care how long term customers with subscriptions are affected as they own the software and can do as they like. Basically a ‘stuff you attitude’ from Norton? Please correct me if I am reading that wrong

[bjm]

@JimK1

I may be reading your intent incorrectly there but it comes across as Norton don’t really care how long term customers with subscriptions are affected as they own the software and can do as they like. Basically a ‘stuff you attitude’ from Norton? Please correct me if I am reading that wrong

IMHO ~ your reading is wrong. Norton is offered AS IS.
Norton owns the software and reserves all rights. Consumer Protections vary by geo-location/country. You may have recourse.
I’m not Norton. I’m Norton user.

[JimK1]

As is now, but not as was sold

[bjm]

@JimK1

As is now, but not as was sold

Norton may not satisfy all users, all the time.
You may have recourse.
I’m not Norton. I’m Norton user.

[PGB]

Since the latest upgrade to Norton I have also lost the Outlook icon that was useful to say an email was spam, which would block and send it to spam.

Looking at this thread it seems we are no longer able to have this tool, I have to say I am very annoyed as it was a very useful tool, especially as more spam does seem to be getting in at the moment.

[bjm]

@PGB

Since the latest upgrade to Norton I have also lost the Outlook icon that was useful to say an email was spam, which would block and send it to spam.

Looking at this thread it seems we are no longer able to have this tool, I have to say I am very annoyed as it was a very useful tool, especially as more spam does seem to be getting in at the moment.

Hello @PGB

SPAMfighter = fwiw ~ suggestion

https://www.spamfighter.com/

[PGB]

I am using Outlook 2013.

Thank you for the link but I don’t want to buy any other anti spam programme when Norton was supposed to include this. But using search in the new updated version of Norton 360 does not show up anything with ‘antispam’ ‘spam’, nor ‘device security’ which the support pages suggest you can use to turn it on or off.

[xjoex]

I would go for spamfighter if you use Outlook on your desktop. They have partnered with Microsoft and it is now the spam fighter for many Microsoft email software.

Basically Norton no longer wants to keep up with spam but since spamfighter is free for home use and recommended by Microsoft I would not hesitate.