Antispam OE hook password popup

Hi to all, I've looked around and saw the solution of checking and unchecking the spam on and off button. Rebooting etc. Didn't work. Then someone mentioned something about making changes to Outlook due to malformed address book entries? First off I don't use Outlook or any 365 program. I'm a Thunderbird kind of guy. Oh and then to make sure the OP made a image of Win 10 installation? I usually search for the bargain AV program whenever my current AV program expires. I've use Avast, Kaspersky, Avira, Bitdefender, AVG. Well I guess I've gone through all them a few times. Norton is the one that usually gives me odd popup problems. Like an Antispam OE hook password problem. I inserted the PW and checked saved, it popped up again later that day. What's the deal, does anyone know? Or know who to ask? Thanks.