Antivirus found, but couldn't clean Poweliks, then Power Eraser damaged Windows 7

After repeatedly running scans which found Poweliks and restarting only to still have the virus, I ran Power eraser, after which Windows 7 would not start. 

The system recovery option didn't work, so I had to do a manual system restore. 

I'm not very happy with my Norton tools, and am anxious to hear from Norton and from anyone else that can help.