Any time I try to download Comcast Norton Security Suite I get this error message… “We’re sorry, we are unable to complete your request at this time. Please try again later.” This has been going on for over 48 hours!
SamuelKirkendall wrote:
Any time I try to download Comcast Norton Security Suite I get this error message... "We're sorry, we are unable to complete your request at this time. Please try again later." This has been going on for over 48 hours!
Hi SamuelKirkendall,
Nope - no idea - we have been going through this on the Comcast Forum also. There are some suggestions with alternate downloads available in the following thread:
I have notified the Comcast admin and also emailed Tony Weiss from Norton - haven't heard back from Norton yet and Comcast is waiting to see if there is problem with Norton's server.
It has now been several days that this problem has remained unresolved.
It makes me doubt NSS ability to protect my computer, when Symantec can't even fix its' own system. 
walc wrote:It has now been several days that this problem has remained unresolved.
It makes me doubt NSS ability to protect my computer, when Symantec can't even fix its' own system.
But walc, you did get NSS installed (even if it was only a trial) and you did state you thought you were going to like it.
Your post here sounds a bit different opinion than what you said here .
Correct.
I did get NSS installed, thanks to a very helpful Symantec tech. :)
I do like the way NSS seems to function. However, I fail to understand a server problem that has continued for about 4 days ( based on various posts I've read ).
Were the Symantec servers hacked?
walc wrote:Correct.
I did get NSS installed, thanks to a very helpful Symantec tech. :)
I do like the way NSS seems to function. However, I fail to understand a server problem that has continued for about 4 days ( based on various posts I've read ).
Were the Symantec servers hacked?
I told folks on the Comcast forum I would notify Norton and Comcast and I have done that. I still have not received an answer from Tony Weiss @ Norton and the Comcast Admin is waiting for the Norton response.
I think you, and USAF E8 RET on the Comcast Forum, have done everything that is humanely possible to bring this problem to the attention of the appropriate people.
Also, as previously stated, I found the Symantec tech, who remotely downloaded and installed NSS on my computer, to be very helpful. 
Yet, the fact remains, that the entity responsible for providing internet security has had an unresolved, and unexplained, internet issue for almost four days?
walc wrote:I think you, and USAF E8 RET on the Comcast Forum, have done everything that is humanely possible to bring this problem to the attention of the appropriate people.
Also, as previously stated, I found the Symantec tech, who remotely downloaded and installed NSS on my computer, to be very helpful.
Yet, the fact remains, that the entity responsible for providing internet security has had an unresolved, and unexplained, internet issue for almost four days?
OK, I guess you caught me, I am yank on the Norton Forums and USAF_E8_RET on the Comcast Forums. I volunteer on both forums and do my best to keep both communities up to speed and am lucky enough to have great support from the employees here @ Norton.
With all due respect, there has not been anything wrong with the security (as installed on systems), my NSS has been receiving timely definitions and other updates even though the server/link for the download has been unavailable.
Activation now working correctly.