Hello @Janet_Laster
Are you referring to Norton Driver Updater?
You contacted official Norton support 6 days ago?
What did Norton support do/say?
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Yes, many users have reported experiencing the Blue Screen of Death (BSOD) after using or installing Norton Driver Updater. These crashes are often caused by the tool installing incorrect or incompatible drivers for specific hardware configurations, leading to system instability.
The primary fix is to access the system in Safe Mode and revert the drivers or uninstall the Norton Driver Updater software.
Steps to Fix the BSOD
If your computer is crashing, follow these steps to regain access and resolve the issue:
- Boot into Safe Mode
You need to access Windows with only essential drivers loaded to prevent the crash from recurring immediately.
- Restart your computer. When you get to the sign-in screen (or during the boot process if it crashes before that), hold down the Shift key and click Restart.
- After the PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
- After the computer restarts again, press 4 or F4 on your keyboard to start your PC in Safe Mode (or 5 or F5 for Safe Mode with Networking).
- Revert the Drivers
Once in Safe Mode, you can use the Norton Driver Updater’s own revert feature or Windows’ built-in Device Manager to roll back the problematic drivers.
- Using Norton Driver Updater:
- Open Norton Driver Updater.
- Click Solve now (if prompted).
- Select the hardware component that is causing issues, or filter by Last updated to view recent changes.
- Select the relevant driver and click Revert selected.
- Using Device Manager (if Norton is inaccessible):
- Right-click the Windows Start button and select Device Manager.
- Expand the category for the hardware component that received the update (e.g., Display adapters, Sound, video and game controllers).
- Right-click the specific device and select Properties.
- Go to the Driver tab and click Roll Back Driver (if available).
- If the option is grayed out, you may need to visit the hardware manufacturer’s website directly to download and install a previous, compatible driver version.
- Uninstall Norton Driver Updater
Many users and experts in the Norton community recommend avoiding third-party driver updater tools entirely, as they are a frequent source of system instability.
- In Safe Mode, open Settings > Apps > Installed apps (or Apps & features).
- Locate Norton Driver Updater in the list, click the three dots/options menu, and select Uninstall.
- Restart your computer in normal mode.
For future driver updates, it is recommended to use official sources:
- Rely on the built-in Windows Update feature for most drivers.
- Download specific drivers directly from your computer manufacturer’s (e.g., Dell, HP, Lenovo) or the hardware component manufacturer’s (e.g., NVIDIA, Intel, Realtek) official support website.
If issues persist, you can contact Norton Support for official assistance.
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- FAQ: Norton Driver Updater
https://support.norton.com/sp/en/us/home/current/solutions/v20230522171628273 - Update your hardware drivers to the latest version with Norton Driver Updater
Update your hardware drivers to the latest version with Norton Driver Updater - Fix Norton Driver Updater product errors
Fix Norton Driver Updater product errors - Restore your hardware driver to previous version
Restore your hardware driver to previous version
- Blue screen of death (BSOD): Causes and fixes you should know
https://us.norton.com/blog/how-to/blue-screen-of-death
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Note: AI sourced content may include mistakes