Greetings all -- my first post and no doubt a lame one -- yes -- I am using AOL -- I am aware of how much everyone on the internet detests AOL so please go easy... When I was using the Beta of NIS 2009 (which I very much enjoyed participating in), I noticed some users posted at that time that it was necessary to "Allow" everything AOL in order for it to work with NIS. So far so good. I am slowly transitioning away from AOL, but in the meantime I need to reinstall it and I am finding that it APPEARS at least that NIS 2009 "unused port blocking" is causing the install to hang. Now it is also possible that an inbound TCP connection is occurring at the VERY same time as I try to install AOL, but is it possible that NIS 2009 is blocking nasty ol' AOL from talking to itself? I am completely aware of all the "anti-AOL" sites and folks who will hold me in contempt for using this dinosaur, but please, if there is some tech out there who doesn't mind talking in lamer language to an AOL user, I would sure appreciate the help. Best to all of you -- I have enjoyed "reading" the forums for 6 months, and I thank you in advance for any help you can offer. ------ Regards -- Newbie
Greetings all -- my first post and no doubt a lame one -- yes -- I am using AOL -- I am aware of how much everyone on the internet detests AOL so please go easy... When I was using the Beta of NIS 2009 (which I very much enjoyed participating in), I noticed some users posted at that time that it was necessary to "Allow" everything AOL in order for it to work with NIS. So far so good. I am slowly transitioning away from AOL, but in the meantime I need to reinstall it and I am finding that it APPEARS at least that NIS 2009 "unused port blocking" is causing the install to hang. Now it is also possible that an inbound TCP connection is occurring at the VERY same time as I try to install AOL, but is it possible that NIS 2009 is blocking nasty ol' AOL from talking to itself? I am completely aware of all the "anti-AOL" sites and folks who will hold me in contempt for using this dinosaur, but please, if there is some tech out there who doesn't mind talking in lamer language to an AOL user, I would sure appreciate the help. Best to all of you -- I have enjoyed "reading" the forums for 6 months, and I thank you in advance for any help you can offer. ------ Regards -- Newbie
Marty -- thanks so much for responding. I have had AOL 9.0 SE for YEARS and I'm on Windows XP -- I too have switched to another ISP but I still enjoy the user interface for it's IMAP email and excellent calendar -- even though I am fully aware of how intrusive AOL is loading things you don't want such as Real Player, Viewpoint Player and a million other things. The problem is NOT once AOL is installed -- it's RE-installing a fresh copy. My copy is damaged and I must do a reinstall.
What seems to occur is it will hang upon install at about 2% -- AOL tech help has no solution for this problem and they suggest I contact my computer manufacturer. (argh!) I have been investigating the issue online for months and NO one uses AOL anymore, and all the techies hate it so much their best advice is to dump it.
This problem MAY be NIS 2009 - and when I check my firewall history logs it seems that JUST as I'm trying to install a fresh copy of AOL, NIS unused port blocking will block a mysterious inbound TCP connection. I am hoping a NIS 2009 expert can tell me if it is possibly blocking AOL talking to its own software and therefore cancelling the installation at 2%.
I have tried installing from my old 9.0 Optimized CD, no luck, same problem. I have tried downloading AOL 9.0 VR from their website -- it downloads then installation hangs. I have ordered the 9.0 VR CD and tried installing from that -- same issue -- installation hangs at 2%. I am wondering therefore if it is POSSIBLE that NIS is blocking it in some fashion. Every conceivable AOL file I can think of is marked "ALLOW" on the firewall and AOL tech help is useless.
NIS09Newbie101 wrote:Marty -- thanks so much for responding. I have had AOL 9.0 SE for YEARS and I'm on Windows XP -- I too have switched to another ISP but I still enjoy the user interface for it's IMAP email and excellent calendar -- even though I am fully aware of how intrusive AOL is loading things you don't want such as Real Player, Viewpoint Player and a million other things. The problem is NOT once AOL is installed -- it's RE-installing a fresh copy. My copy is damaged and I must do a reinstall.
What seems to occur is it will hang upon install at about 2% -- AOL tech help has no solution for this problem and they suggest I contact my computer manufacturer. (argh!) I have been investigating the issue online for months and NO one uses AOL anymore, and all the techies hate it so much their best advice is to dump it.
This problem MAY be NIS 2009 - and when I check my firewall history logs it seems that JUST as I'm trying to install a fresh copy of AOL, NIS unused port blocking will block a mysterious inbound TCP connection. I am hoping a NIS 2009 expert can tell me if it is possibly blocking AOL talking to its own software and therefore cancelling the installation at 2%.
I have tried installing from my old 9.0 Optimized CD, no luck, same problem. I have tried downloading AOL 9.0 VR from their website -- it downloads then installation hangs. I have ordered the 9.0 VR CD and tried installing from that -- same issue -- installation hangs at 2%. I am wondering therefore if it is POSSIBLE that NIS is blocking it in some fashion. Every conceivable AOL file I can think of is marked "ALLOW" on the firewall and AOL tech help is useless.
Could you please use a normal font. It looks like you are shouting
For AOL 9.0 Optimized, NIS "allowed" the following programs. Of course, the paths could be different on your PC and there are probably different programs for the many different AOL versions:
C:\program files\America Online 9.0\waol.exe
C:\program files\America Online 9.0\aolwbspd.exe
C:\program files\common files\AOL\1187634199\ee\aolsoftware.exe
C:\program files\common files\AOL\ACS\acsd.exe
If the paths don't lead you anywhere, see if Windows Explorer can find the .exe files.
Good luck ...
Thanks again Marty -- I can only try to see if it's an issue of Program Controls which I do not believe it to be -- your list was very helpful in that regard. I am still wondering if all of the inbound traffic that NIS blocks is intrusive and whether AOL is regarded as an intruder when being installed.
Hope this font is more pleasing to all...
I haven’t tried installing a complete AOL, but the already installed AOL has had no problems with or from NIS 2009 and there were no problems when AOL had a major upgrade a week ago.
Newbie101,
You've tried an AOL Optimized install with NIS Antivirus, AntiSpyware, Advanced Protection, Smart Firewall, and Intrusion Protection all turned OFF in the main NIS screen?
The only other thing I can think of would be to uninstall NIS and see if AOL then cooperates and can be reinstalled. Do you have a registered NIS or just the trial? Don't know if the trial can be uninstalled and then reinstalled.
I'm relatively new to NIS and don't know the technical ins and outs. Maybe someone with more knowledge will chime in.
NIS09Newbie101 wrote:Thanks again Marty -- I can only try to see if it's an issue of Program Controls which I do not believe it to be -- your list was very helpful in that regard. I am still wondering if all of the inbound traffic that NIS blocks is intrusive and whether AOL is regarded as an intruder when being installed.
Hope this font is more pleasing to all...
Youcan see that in your history section right away. If you see any AOL files blocked that don't need to be blocked you are able to unblock and choose it to never be scanned and blocked anymore
Yes. Please check your security history and unblock any ports related to AOL that Norton is blocking.
If you still have trouble with installation, download and run Revo Uninstaller.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Use the "Advanced" mode to remove AOL completely.
Then, reattempt installation.
Thanks to all for your input. I have gone into Program Controls and added every AOL file Marty suggested above that was not previously added and I have "Allowed" them all. I have gone into General Rules and added a rule to allow the mysteriously blocked port to receive inbound TCP connections. The remote address then became available in my History and I traced it back to a company called "Windstream Communications" -- which is a highspeed internet service provider of some sort that I have never heard of before. I have no way of knowing whether AOL uses this service, but I suspect they MIGHT. Installation still hangs at 2% even with the inbound traffic allowed. Sigh. The remote port locations for Windstream seem to change with each instance of them attempting to connect to my IP address and I am frankly now way beyond my expertise to know what is going on with all of this.
It would sure help if someone from Symantec could talk to someone at AOL and discover whether this is an issue.
I have both CC Cleaner and Revo Uninstaller already installed and I could painstakingly go through and uninstall all AOL components loaded on my computer, but as this is what originally created the problem (i.e. using CC Cleaner to clean out old AOL files), I am a little nervous about deleting the software again -- it took me days to try to rebuild it from old copies I had backed up. But it is possible that some older version of AOL is blocking itself. I am still curious to know if any Norton Tech knows whether NIS2009 and AOL's constant self adjustments are interfering directly with each other?
Marty wrote:Newbie101,
You've tried an AOL Optimized install with NIS Antivirus, AntiSpyware, Advanced Protection, Smart Firewall, and Intrusion Protection all turned OFF in the main NIS screen?
The only other thing I can think of would be to uninstall NIS and see if AOL then cooperates and can be reinstalled. Do you have a registered NIS or just the trial? Don't know if the trial can be uninstalled and then reinstalled.
I'm relatively new to NIS and don't know the technical ins and outs. Maybe someone with more knowledge will chime in.
Marty,
Different folks, different strategies. I never turn off anything when I install a product, unless the product states that I should. Haven't had a problem yet.