App advisor for Google play [malware auto off]

Archive
1

Dear Norton Team, Been using your product since I was 10, always purchased your products. My phone keeps getting malware loaded onto it. Even after scans and removing all apps, I get ads and the apo advisor gets switched off auromatically. Please do let me know what other details I can provide to make your product an awesome one for android users. Regards, Lawrence the Norton fan My phone details: Android version 5.02 Lenovo z90-7

2

Will update you with screenshots once I get to replay the actions of the malware. Below are the characteristics that I have monitored so far:

  1. Launch pop up ads once I unlock my phone (ads ranging from porn to casino) , where I have never downloaded nor watch unclean films on this phone.

  2. at random times in a day when I open up my browser , I will get redirected automatically to a random site asking me to download a plugin.

  3. the malware downloads lots of .apk files ranging from games to porn related .apk

Do let me know what other technical details that you need, and I will provide them soonest. I reply slow because I’m currently travelling to places with little internet connection

3

Can you give an example of the malware,you are seeing? Is Norton detecting it?

 

4

Thanks peterweb for responding. I download my apps from the google play store and since the beginning I bought my phone I have also disabled the option " Slow installation of apps from unknown sources". Are there any mitigation steps that I can take or force deletion of apps which was preinstalled by the manufacturer? Does Norton have a remote function where they can analyze the app I installed and the malware in my phone? Thanks Peterweb for helping me on this matter

Regards,
Lawrence syh

5

Where are you downloading your apps? 

Have you disabled the option to Allow installation of apps from unknown sources in Android settings?