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Norton 360 for Windows
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1

I have tried to re-install the app, but the error message below still appear. Any solutions?

Server Error

We’re working to resolve an issue that prevents us from completing your request.
Try again later.

Error Code:-12

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2

Can the norton removel tool take it it is the best way to remove thing but i dont now if it works whit apps Download and run the Norton Remove and Reinstall tool for Windows els try

3

Windows 11 24H2?

AI Overview
The message “Server Error We’re working to resolve an issue that prevents us from completing your request. Try again later. Error Code:-12” indicates a problem with the Norton server, not your device, likely due to ongoing maintenance or overload. To resolve it, wait a few hours and try again, or if you are using a Norton product, run LiveUpdate or reinstall Norton using the Norton’s Remove and Reinstall tool.

Why this happens:

  • Server maintenance: The Norton server you’re trying to connect to might be temporarily down for maintenance.
  • Overload: The server could be experiencing high traffic, making it unable to process your request.
  • Outdated Norton software: An outdated version of your Norton product may not be able to connect to the server properly.

How to fix it:
Wait and try again: The simplest solution is to wait a few hours and attempt to complete the request again.
Run LiveUpdate: If you are using a Norton product, right-click on the Norton icon in the notification area and select “Run LiveUpdate”. Repeat until you see the message “Your Norton product has the latest protection updates”.
Use the Norton Remove and Reinstall Tool: If the above steps don’t work, you can download and run the Norton Remove and Reinstall (NRnR) tool to remove and reinstall your Norton product.
Check Norton service status: https://status.norton.com/

AI responses may include mistakes.

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for example:

  • Message: “Server error: We’re working to resolve an issue that prevents us from completing your request. Try again later (-1010)” here
4

I installed the Norton’s Remove and Reinstall tool and it worked. Thank you very much for your support.

Best regards

Paolo

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