Application Error: NIS.exe stopped working

Norton Security | Norton Internet Security
1

I am currently running Norton on an Acer Aspire e15 e-5-521-219j laptop with Windows 8.1 w/ Bing and 4GB of Ram.  I have in the last 2 months or so been having a problem where Norton starts normally when I boot the laptop up, but then after a short time it shuts down.  When checking the event viewer I find an error message indication that NIS.exe has had an application error due to NCW.dll.  Has anyone seen this before, and if so have any idea of a fix?  Below is a copy of the event viewer error report.

Log Name:      Application

Source:        Application Error

Date:          2/16/2015 11:52:10 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      John_Laptop

Description:

Faulting application name: NIS.exe, version: 12.11.4.4, time stamp: 0x53f531a0

Faulting module name: NCW.DLL, version: 21.6.0.32, time stamp: 0x541e7c14

Exception code: 0xc0000409

Fault offset: 0x00201adc

Faulting process id: 0x744

Faulting application start time: 0x01d04a04a4035b01

Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\NIS.exe

Faulting module path: C:\PROGRAM FILES (X86)\NORTON INTERNET SECURITY\ENGINE\21.6.0.32\NCW.DLL

Report Id: 258425f1-b5fc-11e4-8278-f8a963e52d7f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-02-16T16:52:10.000000000Z" />

    <EventRecordID>19900</EventRecordID>

    <Channel>Application</Channel>

    <Computer>John_Laptop</Computer>

    <Security />

  </System>

  <EventData>

    <Data>NIS.exe</Data>

    <Data>12.11.4.4</Data>

    <Data>53f531a0</Data>

    <Data>NCW.DLL</Data>

    <Data>21.6.0.32</Data>

    <Data>541e7c14</Data>

    <Data>c0000409</Data>

    <Data>00201adc</Data>

    <Data>744</Data>

    <Data>01d04a04a4035b01</Data>

    <Data>C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\NIS.exe</Data>

    <Data>C:\PROGRAM FILES (X86)\NORTON INTERNET SECURITY\ENGINE\21.6.0.32\NCW.DLL</Data>

    <Data>258425f1-b5fc-11e4-8278-f8a963e52d7f</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

Any help that anyone can provide would be much appreciated.

 

John.