Apply Patch not updating/working

Archive
1

For the past 2 weeks whenever I have been clicking on LiveUpate and it advises a Patch need to be applied. I have clicked on Apply Now and nothing happens, I don't get the Window indicating the patch is being applied. I have even clicked on Apply Later and shutdown my PC and then started again but issue still exists. I've also clicked on Restart but the patch is still not installed. I'm running Windows 10.

Can anyone offer a solution?

2
Martin_Aus:

This has fixed the problem. I downloaded Norton Remove and Reinstall tool and I am now able to Apply Patches. Also ran LiveUpDate and Norton QuickScan and all working normally now.

I checked and had Norton 360 version 22.23.4.6

Many thanks for your help with fixing this. Much appreciated.

Thanks smiley

3

This has fixed the problem. I downloaded Norton Remove and Reinstall tool and I am now able to Apply Patches. Also ran LiveUpDate and Norton QuickScan and all working normally now.

I checked and had Norton 360 version 22.23.4.6

Many thanks for your help with fixing this. Much appreciated.

4

Please advise your Norton 360 version.  Are you 22.23.4.5?

Norton 360 - Classic view -> Help -> About
Norton 360 current version is 22.23.4.6 [info here]

Switch between the My Norton window and Classic view
https://support.norton.com/sp/en/us/home/current/solutions/v135516915#:~:

Please advise Windows Fast Startup is Off [info here]

Please run Norton Remove and Reinstall Tool to refresh your Norton install.

Download and run the Norton Remove and Reinstall tool for Windows
https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Tool will remove and reinstall your Norton 360.  You may need your Norton account Sign In credentials.

Be patient with NR&R Tool process flow. Tool will remove Norton... Restart your machine... after machine returns to Desktop... be patient for Reinstall to start.  After Norton install > run Norton LiveUpdate + Restart machine.   Repeat.

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

After Norton install > review Norton Settings to your preference.   
Confirm Norton LiveUpdate runs.  Confirm Norton QuickScan runs.

Please post back progress.