I recently tied to re-instal norton on my laptop because the program was nowhere to be found in any of my program folders.So I popped in the installation disk and when it rebooted my system nearly all of my programs were deleted. So I tried to restore it to see if that would help, but I couldn’t even do that. So I tried the technical support at iYogi. The guy I talked to was very nice but in the end he ended up offering a service package for a minimum price of $99.99 to fix the problem (the mos expensive was $423.99, I could just buy a new computer for that much). I just thought that it was funny that I would have to pay you to fix the problem that was caused by your program. Thanks a lot Norton.