ask.com not working

Unfortunately, I have upgraded my Symantec UK version to 20.1.0.24

 

Besides the unwanted items on the Norton Toolbar, reported by others elsewhere, the Norton Search does not work.  A Search displays I-E has stopped working, Windows will close and attempt to find a cure.....it fails!

 

Can anyone help?  I have 260-days still available for rom my Norton 360 and I do not want to unsubscribe yet!

 

Or can I obtain the credit?

 

Regards....