AT RISK . . Norton's 360 won't perform a quick scan or complete scan

Please help I cannot perform a virus scan.

 

* Get Error 3048, 3 and also says fix complete but then tells me im still at risk.

 

** Also says fix complete, but status says it's already running. ?!?

 

*** When performing backup, i am receiving an internal error . .

 

Here are some snapshots below:

 

norton snap shot.jpg

norton snapshot 2.jpg

Please help I cannot perform a virus scan.

 

* Get Error 3048, 3 and also says fix complete but then tells me im still at risk.

 

** Also says fix complete, but status says it's already running. ?!?

 

*** When performing backup, i am receiving an internal error . .

 

Here are some snapshots below:

 

norton snap shot.jpg

norton snapshot 2.jpg