I am running OS X 10.7.3. Just today I started receiveing the message "Norton AntiVirus Error. AntiVirus Auto-Protect could not load the scan engine. Please run Live Update to get the latest version." I ran Live Updatye . Still got the same message. Then uninstalled NIS and reinstalled NIS. Still get same message.
I'm not really involved with the virus definitions process, since it's completely automated, so I can't be of much help here. However I will try to contact the right people and see if they know what's going on. Just to be sure, this is happening only on a machine with 10.4.11 PowerPC machine. Could you also please post the virus definitions date as shown in the Norton AntiVirus application, and run the following command in the Terminal application:
ls -la /Library/Application\ Support/Symantec/AntiVirus/Engine
and copy & paste the results here.
Thanks,
Ryan
The last couple of days updates have been okay.
If the issue re-surfaces I will bump this thread.
I ran LiveUpdate today to get the latest sigs. Live Update ran fine and reported that the latest sig were downloaded and processed.
Later on I restarted my machine. During start-up I got the error:
"Norton AntiVirus Auto-Protect could not load the scan engine. Please run LiveUpdate to get the latest version. (Code: 6)"
So, I ran LU again, but it reported that everything is up-to-date...
MacOSX 10.4.11 PPC
Norton Antivirus 11.0.3.f25 (Stand-alone version)
LiveUpdate 5.1.1f18
Moved to the thread of its own
This occurred again after running LIveUpdate today for the daily defs.
"Norton AntiVirus Auto-Protect could not load the scan engine. Please run LiveUpdate to get the latest version. (Code: 6)"
Virus Definitions Date: 10/29/09 shown in the NAV app, but Auto-Protect will not turn on.
Timothys-PowerBook-G4:~ timo$ ls -la /Library/Application\ Support/Symantec/AntiVirus/Engine
total 183272
drwxr-xr-x 40 root admin 1360 Oct 29 14:49 .
drwxr-xr-x 14 root admin 476 Oct 29 14:50 ..
-rw-r--r-- 1 root wheel 2504 Oct 29 04:00 catalog.dat
-rw-r--r-- 1 root wheel 180352 Oct 26 19:42 ecsvrmac.dlb
-rw-r--r-- 1 root wheel 15108 Oct 26 19:42 libecomlodr.dylib
-rw-r--r-- 1 root wheel 162592 Aug 12 18:48 navenmac.dlb
-rw-r--r-- 1 root wheel 1627848 Aug 12 18:48 navexmac.dlb
-rw-r--r-- 1 root wheel 740236 Oct 29 05:47 navlibx
-rw-r--r-- 1 root wheel 2687 Oct 29 05:47 navmac.def
-rw-r--r-- 1 root wheel 34480 Oct 29 05:47 navmac01.dat
-rw-r--r-- 1 root wheel 6536 Oct 29 04:00 ncsacert.txt
-rw-r--r-- 1 root wheel 97776 Oct 29 04:00 scrauth.dat
-rw-r--r-- 1 root wheel 8719 Oct 29 04:00 symaveng.cat
-rw-r--r-- 1 root wheel 1063 Oct 29 04:00 symaveng.inf
-rw-r--r-- 1 root wheel 1636384 Oct 29 05:47 symdecom.lib
-rw-r--r-- 1 root wheel 387397 Oct 29 04:00 tcdefs.dat
-rw-r--r-- 1 root wheel 20409734 Oct 29 04:00 tcscan7.dat
-rw-r--r-- 1 root wheel 185214 Oct 29 04:00 tcscan8.dat
-rw-r--r-- 1 root wheel 524120 Oct 29 04:00 tcscan9.dat
-rw-r--r-- 1 root wheel 875 Oct 29 04:00 technote.txt
-rw-r--r-- 1 root wheel 453 Oct 29 04:00 tinf.dat
-rw-r--r-- 1 root wheel 148 Oct 29 04:00 tinfidx.dat
-rw-r--r-- 1 root wheel 1957 Oct 29 04:00 tinfl.dat
-rw-r--r-- 1 root wheel 72879 Oct 29 04:00 tscan1.dat
-rw-r--r-- 1 root wheel 3811 Oct 29 04:00 tscan1hd.dat
-rw-r--r-- 1 root wheel 4988 Oct 29 04:00 v.grd
-rw-r--r-- 1 root wheel 2267 Oct 29 04:00 v.sig
-rw-r--r-- 1 root wheel 106244 Oct 29 04:00 virscan.inf
-rw-r--r-- 1 root wheel 1026689 Oct 29 04:00 virscan1.dat
-rw-r--r-- 1 root wheel 572682 Oct 29 04:00 virscan2.dat
-rw-r--r-- 1 root wheel 154568 Oct 29 04:00 virscan3.dat
-rw-r--r-- 1 root wheel 320267 Oct 29 04:00 virscan4.dat
-rw-r--r-- 1 root wheel 14325854 Oct 29 04:00 virscan5.dat
-rw-r--r-- 1 root wheel 396325 Oct 29 04:00 virscan6.dat
-rw-r--r-- 1 root wheel 45224754 Oct 29 04:00 virscan7.dat
-rw-r--r-- 1 root wheel 1112002 Oct 29 04:00 virscan8.dat
-rw-r--r-- 1 root wheel 4369106 Oct 29 04:00 virscan9.dat
-rw-r--r-- 1 root wheel 32 Oct 29 04:00 virscant.dat
-rw-r--r-- 1 root wheel 40681 Oct 29 04:00 whatsnew.txt
-rw-r--r-- 1 root wheel 224 Oct 29 04:00 zdone.dat
Hey Tim,
Do you use a HFS+ Case Insensitive volume? I remember that you use FileVault, but that didn't seem to make a difference. Our QA was not able to replicate this on a Tiger Mac OS X 10.4 volume.
Ryan
HFS+, not case sensitive.
This seems to happen every now and then after a LiveUpdate defs update.
I just DL'd the standalone defs installer and that seemed to allow Auto-Protect to start working agian...
I have the same problem that has just started, and now I am without virus protection. I've tried reinstalling Norton Antivirus and restarting the system with no luck.
Ed
Symantec was able to help me with this problem by using their removal tool for mac that cleared the system of all Norton files. I then reloaded Norton Internet Security 5 for Mac, and now everything is back to normal - for the time being. Thanks Symantec staff for your help.
Ed
Exactly the same issue. I upgraded to v12 last night on my new Macbook Pro running 10.7.3 Fresh install of everything, mac straight out of the box and I get the Scan Engine could not be loaded. I tried updating [Norton] and am told I am it's up-to-date, however against each update is a red cross rather than expected a green tick. Am I missing something ??
regards
Symantec advised me to totally remove all of the Norton files using their removal tool for mac
and then reinstall the product. This worked for me. You'll require your product key from your Norton users account.
Good luck, Ed