Auto protect error with Code: 10 on every restart

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What can I do to resolve this? I get it every restart.  I have ran LiveUpdate and it is reported that I am completely up-to-date.  I have re-installed and still get the error. 

 

Version 11.0.3 (2) on Mac OSX 10.6.1 (10B504) Snow Leopard. 

 

<<Edit Subject edited for clarity>>

Message Edited by JerryM on 10-13-2009 07:50 AM
2

I am getting this after uninstalling and purging all symantec files using RemoveSymantecMacFiles.command, and installing a fresh copy that I purchased today (10/12/09).  Like the other user, I am getting the popup saying the file was corrupted and I should reinstall or run ive update.  I have reinstalled twice.  I have ran LiveUpdate and get all green checkmarks.  The popups are getting pretty annoying.

 

 

coneybeare $ ls -la /Library/Application\ Support/Symantec/AntiVirus/Engine

total 178160

drwxr-xr-x  40 root  admin      1360 Oct 12 21:17 .

drwxr-xr-x  12 root  admin       408 Oct 12 21:20 ..

-rw-r--r--   1 root  wheel      2504 Oct 12 04:00 CATALOG.DAT

-rw-r--r--   1 root  wheel    191708 Aug 25 16:59 ECSVRMAC.DLB

-rw-r--r--   1 root  wheel     14280 Aug 25 16:59 LIBECOMLODR.DYLIB

-rw-r--r--   1 root  wheel    161300 Aug 12 18:48 NAVENMAC.DLB

-rw-r--r--   1 root  wheel   1641672 Aug 12 18:48 NAVEXMAC.DLB

-rw-r--r--   1 root  wheel    365652 Aug 25 16:59 NAVLIBX

-rw-r--r--   1 root  wheel      2687 Aug 25 16:59 NAVMAC.DEF

-rw-r--r--   1 root  wheel     34480 Aug 25 16:59 NAVMAC01.DAT

-rw-r--r--   1 root  wheel      6536 Oct 12 04:00 NCSACERT.TXT

-rw-r--r--   1 root  wheel     97776 Oct 12 04:00 SCRAUTH.DAT

-rw-r--r--   1 root  wheel      8719 Oct 12 04:00 SYMAVENG.CAT

-rw-r--r--   1 root  wheel      1063 Oct 12 04:00 SYMAVENG.INF

-rw-r--r--   1 root  wheel   1313312 Oct 12 04:17 SYMDECOM.LIB

-rw-r--r--   1 root  wheel    386854 Oct 12 04:00 TCDEFS.DAT

-rw-r--r--   1 root  wheel  20229695 Oct 12 04:00 TCSCAN7.DAT

-rw-r--r--   1 root  wheel    183759 Oct 12 04:00 TCSCAN8.DAT

-rw-r--r--   1 root  wheel    521524 Oct 12 04:00 TCSCAN9.DAT

-rw-r--r--   1 root  wheel       875 Oct 12 04:00 TECHNOTE.TXT

-rw-r--r--   1 root  wheel       453 Oct 12 04:00 TINF.DAT

-rw-r--r--   1 root  wheel       148 Oct 12 04:00 TINFIDX.DAT

-rw-r--r--   1 root  wheel      1957 Oct 12 04:00 TINFL.DAT

-rw-r--r--   1 root  wheel     72879 Oct 12 04:00 TSCAN1.DAT

-rw-r--r--   1 root  wheel      3811 Oct 12 04:00 TSCAN1HD.DAT

-rw-r--r--   1 root  wheel      4988 Oct 12 04:00 V.GRD

-rw-r--r--   1 root  wheel      2267 Oct 12 04:00 V.SIG

-rw-r--r--   1 root  wheel    106244 Oct 12 04:00 VIRSCAN.INF

-rw-r--r--   1 root  wheel   1025608 Oct 12 04:00 VIRSCAN1.DAT

-rw-r--r--   1 root  wheel    572682 Oct 12 04:00 VIRSCAN2.DAT

-rw-r--r--   1 root  wheel    154460 Oct 12 04:00 VIRSCAN3.DAT

-rw-r--r--   1 root  wheel    320267 Oct 12 04:00 VIRSCAN4.DAT

-rw-r--r--   1 root  wheel  14272472 Oct 12 04:00 VIRSCAN5.DAT

-rw-r--r--   1 root  wheel    396257 Oct 12 04:00 VIRSCAN6.DAT

-rw-r--r--   1 root  wheel  43590858 Oct 12 04:00 VIRSCAN7.DAT

-rw-r--r--   1 root  wheel   1110552 Oct 12 04:00 VIRSCAN8.DAT

-rw-r--r--   1 root  wheel   4298349 Oct 12 04:00 VIRSCAN9.DAT

-rw-r--r--   1 root  wheel        32 Oct 12 04:00 VIRSCANT.DAT

-rw-r--r--   1 root  wheel     40565 Oct 12 04:00 WHATSNEW.TXT

-rw-r--r--   1 root  wheel       224 Oct 12 04:00 ZDONE.DAT

coneybeare $ 

Message Edited by coneybeare on 10-12-2009 06:37 PM
<<Edit:subject edited for the moved post >>
Message Edited by JerryM on 10-13-2009 08:03 AM
3

What kind of computer do you have? Is it an Intel based Macintosh, or a PowerPC Macintosh? If you are unsure, you can take a screenshot of your "About this Mac" and post here.

 

Thanks,

Ryan 

4

I have a  Feb 2009 MacBook Pro, Intel Core Two Duo.  I am a software engineer so I might be able to provide you with more detailed, technical responses if you wish.

5

In addition to the Code 10 box, I am also getting this box too:

 

 

6

Are you running your Mac in 64-bit kernel mode? Our products don't support 64-bit kernel mode.

 

Ryan

 

7

Indeed I am.  Snow Leopard was announced at Macworld 08!  Its been almost two years since the 64-bit architecture was announced.  I am not willing to slow down the rest of my computer for Norton.  Please tell me where to go for a full refund.

Message Edited by coneybeare on 10-13-2009 10:23 AM

8

Apple does not recommend running their Macs in 64-bit kernel mode. In fact no Mac boots into 64-bit kernel mode by default. There are several disadvantages to running in 64-bit kernel mode, namely a larger wired kernel memory allocation that is detrimental to users with smaller RAM allocations, which is why Apple didn't boot into 64-bit mode by default. At WWDC 2009 Apple recommended developers start writing device drivers for 64 bit kernel mode, but we are not a device driver company. You'll notice no security company has 64-bit drivers, and most kernel extensions are still not 64-bit compatible on the advice of Apple. That will start to change in 2010, but it's not going to to be overnight.

 

You have to contact technical support about refunds. 

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Also, I think you are mistaken if you think 64-bit mode means faster, especially for kernel mode. In fact, 64-bit kernel mode is only faster if you have a ridiculous amount of RAM like an Xserve. In a consumer machine, it will likely be slower in Snow Leopard. For technical details contact me, but at WWDC 2009 Apple was very clear–64 bit kernel mode is for enterprise machines, not consumers.

10

Thanks you, i have received my refund.  It is anecdotal, but my 4gb ram MBD is definitely snappier with 64 on.  All Apple code is running with 64 bit, and every app I use now supports 64 bit architecture.  XCode compile take significantly less time which is big because I am also a Mac developer (well, iPhone, but similar).  Anyway, good luck with getting 64 bit up and running, I will gladly come back when you have a 64 bit build.