It’s 2004 version, w/ current subscription. Yes, live update works. Everything else is working EXCEPT auto-protect AND email scanning. Neither of those will turn on.
Hi Donnam198:
Would you please follow the instructions in Quads' post in this thread.
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=56412
We will see if your trojan brought a friend.
Hi
1. No Rootkit, or Unknown driver.
2. Make sure that PC Tools is not blocking the driver, or Uninstall PC Tools to find out after a Restart.
3. Go in to the control panel, administrative tools - services and make sure the auto protect driver is set at Automatic" NOT "Manual"
4. Make sure the system Date is correct
5. On the Windows taskbar, click Start > Run.
In the Run dialog box, type the following text:
regsvr32 wintrust.dll
Press Enter.
Click OK at the next prompt.
Restart the computer.
6. Try
http://service1.symantec.com/Support/nav.nsf/docid/2006091413515806
Quads