Auto-renewal procedure flawed

[bjm]

@Cal707

Same thing just happened to me today. Credit card charged 35 days before renewal. It’s impossible to chat or call support. Every attempt to contact support keeps you in the same loop of choosing what you want help on thus avoiding any success in contacting support. Might contact credit card company to dispute charge. Have others dealt with this stealth renewal process? Have others found a way to contact support? One of the images in this thread shows that there is supposed to be a link to get a refund of an annual renewal within 60 days of payment. I cannot find that anywhere. Any attempt to get to refund request page is unsuccessful. Have others found a way to go to the refund page? Thanks.

Hello @Cal707
Please review:
https://community.norton.com/t/refund-of-payment/398376/6