Hello! Today I've faced a weird thing. I got a call from bank saying I had a negative amount on my debit card account. I was a bit suprised, cause I didn't use that card for a while.
I went to Internet-banking site and took the list of last transactions.
And there I say this:
23.11.2011 (Visa Debit)Оплата товарів/послуг 21.11.2011 в NORTON ANNUAL RENEWAL USD -86.49 -86.49
Paying for goods/services
Actually my subscription did end a couple of days before. And since my card had no money on it, I was going to renew manually today.
But today I found out that it was already done automatically, BUT the Norton still says I need to Renew. It didn't work somehow.
Could you help me please?
Or could you at least tell me who I should address with my problem?
I really wouldn't like to pay twice for subscription. This is obviously a system mistake.
Thanks in advance.