Norton is fine as long as you don't need help. I hate it every time I have had to try.
Today, I have been trying to set up a chat but the box will not accept my email address (too long). The infuriating thing is that it is the same email address I use to open the account. Sigh...
I've been trying in vain to get an solution to the following problem:
I received a notice that my Norton Security expires May 1 and I would be automatically renewed on April 16.
In January I discovered that I was being double billed. I contacted a technician (after much anguish) who determined that I actually, for some reason unknown to me, had two subscriptions.
He ended up merging the two which resulted in a New expiration date of 11/19/2017 according to him. I then received a cancellation notice indicating an expiration date of 2/3/17.
I am very confused and desperate to get this fiasco solved.
If anyone can help, I'd be very grateful.
jtl