Auto Update ain't workin'

About to dump Norton Internet Security 2012 if this can't be solved. Brand spanking new machine with NIS preloaded. I use FireFox 12.0 and have the well documented 'no Norton toolbar'. My version is 19.0.0.128. Instruction from this board talks about running Auto Update until no more are available and then restart  to get the 19.7.0.9 patch . Not working. The suggested maunual update link leads you to a 'new version' check utility which keeps saying "you've got the latest version".

 

Love my computer. Not liking Norton right now.