Nationwide Building Society (in the UK) has recently changed its login procedure for its online banking customers. Whereas it used to be a single screen requesting three separate sets of login information (the first being your "customer number"), it is now a two-step process where you have to enter your customer number in a box on the first login screen, and all the rest on the second login screen.
I have always used IdentitySafe (in NIS) to autofill the required login info, but now it won't autofill my customer number on the first login screen (although it still autofills the remaining login info on the second screen).
If I delete the saved login entry from the IdentitySafe data, it won't even prompt me to save the customer number on the first Nationwide login screen after I have typed it in - perhaps suggesting that IdentitySafe somehow does not recognise the "customer number" box on the screen as a valid data entry box (is this possible?).
I know there have been other posts about this kind of problem, but I would like to know if someone from Symantec who knows how autofill works could give me a definitive answer.
The Nationwide website url is:
https://olb2.nationet.com/AppServices/SignOn/SignOnProcess/Default.aspx?ID=35
My operational details are:
NIS version - 18.5.0.125;
Operating system - Windows XP (Home Edition, Version 2002, Service Pack 3);
Processor - AMD Athlon XP2400+ (2.00 GHz);
RAM - 1GB;
Web browser - IE8 (version 8.0.6001.18702).
Many thanks.