Autofill / Norton Autofill problems

I am running IE9 and have recently started to try using ID safe. I don't seem to be getting the autofill function. When I revisit webforms no autofill option appears.

 

I useCapture2.PNGd 'Nathan' the automated support avatar to investigate and was givent the following instructions:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

However, I do not appear to have the option indicated in step 4 on my Norton Toolbar:

 

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I have searched the drop downs and can't locate it there either.

 

Can anyone help?