When Autofix is used from Support-Get Support there should be some kind of log or report of what was fixed. Now we only get a notice that Autofix found and fixed one or more items.
Enquiring minds want to know.
Same here, NIS 20.2 , I thing users want to know what has been fixed.
Capital idea .. don't like being kept in the dark from your security product. I run Autofix every couple of days whether I suspect something or not.
Hasn't found anything lately, but in the past found a couple of things and just 'fixed' them. No idea what they were ...
Ed
I wonder how much of a performance hit the idea will cause. That and the file size increase to hold all of the error messages to place in the log. If numbers are used, as they are now, it won't tell you too much unless a translation volume is kept online where you can come to enter your error number and get a clear explanation of what was fixed. I like the idea I just am not sure I like the tradeoff to get it.
[my early morning ramble]
Just to edit my previous message: "Think" instead of "thing", sorry for the mistake.
Same here, NIS 20.2 , I think users want to know what has been fixed.
Sandro
Interesting subject ....
The fundamental principle is tha humans must be allowed to increase their knowledge to contribute effectively to the ongoing evolution.
Myself, I never use Autofix tools.....
I run the NIS as being a licensed end user and uses it for virus checks and as an inner "firewall" although I cannot control this firewall AFAIK.
But when I was looking for Norton support in my case the very first thing done before allowing support contact to appear was to run the Norton Autofix! I had never run it earlier - it's a blackbox - but it could identify my problem without any hint - simply, the Autofix only ran, could "read and understand my thoughts" and, moreover, "identify and fix exactly my problem".
This was also the only one problem it found, surprisingly enough. Computers are complex things, lots of suspicious software and in home environment an administrator, even when professional, seldom has time enough to care well about his computer. Minor problems are left aside to be managed "later" - and thus never fixed. Indeed, a normal computer is buggy, full of potentially malicious software maybe giving problems of some type in the future. Nobody knows.
I have run my recent computer for almost 3 years now, no reinstall and not so much care although the OS preinstalled was defective )three kernel files were missing, it took about six months to identify and fix this problem, showing up as BSOD with varying explanation codes and normally no dump because connection to system HDD failed and thus no writeable media present).
Later on, an internal SATA cable was burnt, which caused system HDD failures, but a simple cable replacement fixed this.
But in my very first use the Norton Autofix found my problem - and surprisingly enough - no other problem at all! It was the only one detectable problem and it found it att fixed it correktly thus solving my complaint using no information at all from me. And it was completely correct!
What I was doing was to find out how I should fix this myself after having diagnosed and searched for the problem for a while and found that the only one remaining problem source most probably was the NIS. But I did not found any tools to inspect and eventually change the NIS configuration so I should contact support to get hints about "howto":s
I have never seen such a behavior from a computer profram earlier at that level. It identified and fixed exactly my problem, no less and no more.
A more detailed description of this issue can be found here:
http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-Auto-Repair-and-inbound-UDP/m-p/992439
But such a surprise cannot be left aside completely unexplained. Backtrace should be available to learn how the problem could appear and it is interesting how the Autofix could diagnose this and even how it was fixed. Of course it connects to the generalised Autofix logging request.
Kind regards,
Axel49
I also would like to know what Autofix has found and fixed on my system.
Thanks,
Laura
When Autofix is used from Support-Get Support there should be some kind of log or report of what was fixed. Now we only get a notice that Autofix found and fixed one or more items.
Enquiring minds want to know.