Be aware. Norton automatically takes payment at least 1 month before the date of annual renewal without warning. There is no direct support to question this.
Customers may cancel Automatic Renewal enrollment at any time by:
- Following instructions at the end of their online shopping experience
- Following instructions in their order confirmation email
- Signing in to Norton Account and opting-out
http://www.symantec.com/support/AR_faq.html
I would also suggest checking with the Norton OnLine Customer Support as below using the CHAT option since we get golod reports on them. Perhaps leave it a few days in case it takes time for the servers to synchronize.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Please let us know how you get on ....
@MJW
Please share what happens when you try to reach Norton Official Support via chat...phone...social media.
Please review: How To - Contact Norton Official Support
MJW:
Of course Norton has my correct email. How else would I be receiving your emails.
Please simply provide local phone numbers for the UK?
Maybe, two Norton accounts. IDK...just trying to imagine why you're not able to reach Norton support & why you're not receiving renewal notices. Regards w Respect
Please review: How To - Contact Norton Official Support
Norton Support Phone Numbers
United Kingdom: +44 (0)20 7616 5600
Of course Norton has my correct email. How else would I be receiving your emails.
Please simply provide local phone numbers for the UK?
MJW:Norton automatically takes payment at least 1 month before the date of annual renewal without warning.
I have checked, email notification did not go to spam so there was no email.
Please confirm your Norton account has your correct/current email address.
MJW:
[...] Basically there is no support. So called chat does not exist. Unlike Bullguard, there is no way to send emails requesting technical support and there is no online support portal. BG was great to contact and gave more or less immediate support, answering emails and having a portal for you to seek help. Issues would be resolved quickly. [...]
https://community.norton.com/en/comment/8545444 17-Aug-2023
FAQ: Migrating your BullGuard protection to Norton
https://support.norton.com/sp/en/us/home/solutions/v20220 12-Jun-2024
@MJW
Please share what happens when you try to reach Norton Official Support via chat...phone...social media.
Please review: How To - Contact Norton Official Support
Learn something every day. Just came across by clicking 'Subscribe' to see what happened - glad I did now. At my age don't like changes.
Cheers
recurring subscription service = disabled
I used to have auto renewal turned off which shows number of days left before renewal, Subscribe used to connect to Norton Account & would add auto renewal if clicked. If turned off, 'Help', 'Subscription Status' used to state 'You are not enrolled for automatic renewal. To the left was a box 'Renew Now' which allowed you pay, from memory, a year ahead if wanted - that box is no longer available so the only alternative left is Auto Renewal. It appears all companies now are auto renewal that provide services.
Just tried 'Subscribe', now takes me to a page allowing me pay now, it retrieved card details, payment went thru' - confirmation email - now covered to September next year. Turned Off auto renewal - now shows 458 days left.
MJW:
I have checked, email notification did not go to spam so there was no email. None of the links go to a direct contact. All links go to standard stuff. Besides there is no link for complaint or refund.
Norton Official Support via chat...phone...social media. No email support.
Contact Norton Official Support
Contact methods:
- Online support: support.norton.com
- Check out the community: Get Help Now
- Phone Support: View local phone numbers
- Chat Support: Chat Now
If the suggested topics do not help.
My topic is not listed above =>
[Search for more solutions] =>
I still need help =>
Sign In =>
Chat Now =>
View Phone Number =>
Norton Community does not have access to your Norton account, subscription nor payment details.
Please Contact Norton Official Support regarding your Norton account/subscription/payment/refund.
Please see your Norton account to manage licenses/subscriptions.
https://my.norton.com/extspa/account/subscriptions
Norton Official Support via social media
How To - Contact Norton Official Support via social media
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
- Privacy Settings [here]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Note: when you're in Chat dialog & want to connect with a human agent & see Type your message here... => type "Live Agent" until you see We are connecting you with a human agent...
~ for example:
MJW:I have checked, email notification did not go to spam so there was no email. None of the links go to a direct contact. All links go to standard stuff. Besides there is no link for complaint or refund.
Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191
Cancellation & Refund Request online
https://support.norton.com/sp/en/us/home/current/autorenew
I have checked, email notification did not go to spam so there was no email. None of the links go to a direct contact. All links go to standard stuff. Besides there is no link for complaint or refund. Unlike other companies, no one to one support, unless you want to pay for it. Norton charge extra for support with their 'Norton Ultimate Help Desk'.
Maybe, notification email went to your spam folder.
Maybe, mark your calendar 60 days ahead.
Do you want to cancel recurring subscription service & delete billing information?
Do you want to request a refund?
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/solutions/kb200 11-Jun-2024
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/solutions/kb200 22-Dec-2023
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/solutions/v1269 06-Sep-2023
When you stop your subscription from automatically renewing:
-
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
-
It typically takes a few hours from your request for the change to take effect.
-
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
Norton Community does not have access to your Norton account, subscription nor payment details.
Please Contact Norton Official Support regarding your Norton account/subscription/payment/refund.
Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
MJW:
[...] and this is the only means to complain.
Maybe, try Norton Official Support via chat...phone...social media.
If you need help, call or chat or message.
As I said, no warning was given. No emails received. Norton just took the money and this is the only means to complain.
Hello @MJW
- Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise.
https://support.norton.com/sp/en/us/home/solutions/v12698 06-Sep-2023
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/solutions/kb2010 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191
Please review: How To - Contact Norton Official Support
Hello
Another thing to add is that Norton Security Premium will take care of uninstalling N360 if that program is working ok. If there is any issue with N360, then use control panel and Norton Removal Tool method. Remember to run Live Update and go over settings.
Thanks.
Hi gunsite - just to add a bit to peterweb's excellent response:
Be sure to turn off the Auto Renewal in Management and remove any credit card info that may be on your profile.
Many users here do just that. Cancel the Automatic Renewal and shop around at reputable retailers for the best price. Be aware that you will not find 360 at retail any more. You will have to purchase the newer Norton Security. If you use the backup feature of 360, you will have to get the NS Premium version.
Be aware that if you enter a new product key, you will lose any remaining time on your old subscription. So wait until a day or two remaining on the subscription before entering the new key. If you do enter it early, you can contact Norton Support to ask them to add the remaining time to your new subscription.