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Hi Chi-Chi
When you ask does N360 V2 upgrade automatically, exactly what do you mean? Can you check your version by clicking 'Help and
Support>About' in the main window. It should say you have version 2.3.1.4.
Let us know.
Sorry about that, I meant to say when does 360 scan automatically? I have noticed that it hasn’t scan automatically for viruses and tuning the computer automatically. I do have version 2.3.1.4
Can anyone help me with this problem?
I advice you to wait about a week to see what will happen. Have in mind, that scans run when your computer is idle. I’ve previously noticed that Norton 360 scanned my PC for viruses 3 or 4 days after it was installed.
Hello again,
Well, it has been a few days now, so I have uninstalled and reinstalled version 2.0 and I have gotten a similar problem. When I leave my computer idle for a period of time this is what I see:
It does successfully do a live update
Will most of the time run a scan for viruses and spyware
Hasn't run a scan for browser security, network address security, and the PC tuning sections.
Now I have everything set up for automatic scanning and I have the latest version, can anyone help me?
We may be able to help eachother. For a starter please have a look at this Advisory note. It may help with some understanding.
Generally speaking you log files should show that a liveupdate takes place hourly. An automatic quick scan may take place following the liveupdate it depends on what is downloaded.
If you have set the scheduling for automatic then other scans will also take place when the machine is idle for 20 minutes but I cannot say how frequently these scans otherwise take place.
In respect of browser security, network address security, and the PC tuning sections. Please be very precise here; do you mean
"Network Address check, Browser Settings check," and on what basis are you saying this. In other words kindly give more details of what you are seeing and where.
Go to Settings, task scheduling and advise what is ticked ad what is unticked please.
cgoldman,
Thank-you for the link to the advisory note, it has given me a few things to think about. I have always thought since I have installed 360 version 2.0 that setting my laptop aside especially when I always have something to do was very inefficient. Now, thanks to you, I have learned that I can set scans to run even when I working hard on my school work. As to your request about more detail I will try to give more detail below:
Under the PC Security section on the main screen I have been looking at the times of when the scans have been run and this is what I have seen:
Browser Settings check 8/19/08 (The day I reinstalled v2.0)
Network Address check 8/19/08 (The day I reinstalled v2.0)
This is also a similar problem in the PC tune up section when I see that the last runs are either 8/19/08 or pending.
As to your other question about the automatic task scheduling options, I have all of the options ticked.
I hope this helps.
Hi Chi-Chi
I don't wish to interrupt here as cgoldman is giving you good advice, however, you have no need to worry, the automatic scanning will run when it feels it has the need. You don't need to keep your laptop sitting idle in order for the scans to run, when N360 decides it is time to scan these objects you mention, it will do so.
This will be the case even if your laptop is turned off for any length of time, it will just decide to run the scans when you turn your laptop on again, and may be idle. Keep in mind that the N360 auto-protection will keep your laptop secure, whether idle or not.
I would suggest you relax about this, and maybe in some time come back and you will see that all of the scans have been run.
Hope this helps.
Johna,
I really do appreciate the advice that you have given, it's just that at times I can be really paranoid, especially since my first experience with Norton wasn't all that good and from the fact that I'm currently study in the information security field. In the past of using this product, before I reinstalled N360 v2.0, 360 stated a warning that some PC tune-up scans, I believe, hadn't been run. I had set this function to automatic but I was only able to fix this by manually scanning my PC. This is really why I'm concerned, I just don't want to be left open be it updates or scans. But from what you have stated has gotten me confused, does 360 scan and or update even though the machine isn't idle? I know that the advisory note that cgoldman provided some information on setting this up during weekly scan, please correct me if I'm wrong, but from what you said it seems that 360 does this by default.
Glad you liked the note. I see and expect other contributors will respond in this thread. However, you should consider that Advisory note definative. I know others may have alternative views, but the Advisory's have been read by Symantec and should be considered correct until revised or a Symantec employee says otherwise. The advisory's, like the Wanted thread and its related threads start here
remain open for critical responses but to date nobody has produced any documentary evidence or support for alternative views.
As I compose this msg, I see you have just replied in the thread and can appreciate your confusion. Hopefully the above is clear.
It is my understanding that automatic scans as far as scheduled scans are concerned do require an idle period. It is possible however that if the scan cannot take place - for example, it is interrupted or cannot commence - that it will force the same on a reboot. Besides these scheduled scans, other scans also take place.
In addition, like you perhaps, I am not convinced that Norton 360 v2, is always working as it should in terms of scheduled scans. Alas few contributors have come forward in response to the about Wanted Thread.
So let my make sure I understand this, so the automatic scans need to have idle time but manually set up scheduled scans can be set to run even though you are work on the computer? I'm getting this based on your the note that you linked to earlier stating:
"A further option allows you to have the scheduled tasks and virus/spyware check made only when your computer is idle or even if it is busy."
And sorry to continually ask more questions but the statement in the same note:
"You can select several days, so you are NOT limited to only having the scheduled tasks performed once a week. However, you cannot vary the start time for different days of the week."
Does this mean that you can't set the scan to start between let's say 5pm to 7pm?
That is nearly correct. For automatic scans in your text make it "Scheduled automatic scans" are you quite correct. The difference is that there are other scans which take place, for example automatic scans following a liveupdate which actually downloaded certain files (as opposed to a liveupdate that found the system uptodate) and these scans may be both automatic, unscheduled and forced to run irrespective of idle time.
You see we do not have perfect information on this. Symantec has not released all details appertaining to its scan methodologies.
On the timing, the answer is "yes". To expand: if you select weekly schedule, you can select any day or days from Mon through Sunday, however you can only set one start time. So if you select a weekly schedule of Mon and Wed and 18:00 then the 18:00 will be applied to both the Monday and Wednesday schedule. You cannot select different times for different days of the week as you might do for your central heating or water system! lol
Hope that helps.
If someone wishes to take argument with this then they are welcome to do so but are advised to provide documentation in support.
I have to say that I do have some systems (all XP) where the scheduling does not take place as expected. I still think this is an issue but as you see from the "Wanted" poster I am still looking for evidence in support.
Chi-Chi wrote:Johna,
I really do appreciate the advice that you have given, it's just that at times I can be really paranoid, especially since my first experience with Norton wasn't all that good and from the fact that I'm currently study in the information security field. In the past of using this product, before I reinstalled N360 v2.0, 360 stated a warning that some PC tune-up scans, I believe, hadn't been run. I had set this function to automatic but I was only able to fix this by manually scanning my PC. This is really why I'm concerned, I just don't want to be left open be it updates or scans. But from what you have stated has gotten me confused, does 360 scan and or update even though the machine isn't idle? I know that the advisory note that cgoldman provided some information on setting this up during weekly scan, please correct me if I'm wrong, but from what you said it seems that 360 does this by default.
Hi again
Sorry to hear you are still a bit confused about this.
I refer to your above reply to my post. Lets clear up a couple of your concerns.
Where I said the automatic scans will run when needed, and you don't need to leave your laptop sitting idle, I was referring to where you said you had set your laptop aside and deliberately left it idle, so the scans would run, and was meaning you don't have to go to all this trouble. As I followed on, I tried to explain that the Automatic scans will eventually (or are supposed to) run when your machine is at some time idle. The exception may be if the scans are interrupted they will run as soon as you restart your PC, but I am not sure if this is the case.
Where you ask "does 360 scan and or update even though the machine isn't idle?", the answer is the Live Update will run, but not the Automatic Scans, this is by default, unless it is a quick virus and spyware scan following a Live Update which sometimes may occur. If you choose weekly or monthly scans, if you leave the box unticked when it says "only run at idle time", then the machine does not need to be idle. It's fairly self explanatory.
The Automatic Scans set out in the Tasks list will run when your machine is idle, (if you have chosen the 'Automatic' schedule option) but don't go to trouble of leaving your laptop sitting idle and using up the battery just get the scans to run, it isn't supposed to be that complicated. They will eventually run at some time when your machine is idle. (Remember you can run these scans manually by doing a 'comprehensive scan' at any time).
I want to be sure you have the Automatics Scans set up correctly. (I am presuming from your previous posts you have decided to use Automatic scanning, not weekly or monthly). I've put in a couple of snap shots below, make sure you have all the boxes ticked as indicated, and the Schedule set to 'Automatic'.
Any other questions you may have please feel more the welcome to ask, but try not to get to involved with the workings of all this, it will just confuse you further. N360 is designed to be easy to set up, with the least amount of user interaction.
