I have been running Norton 360 for 2 yrs with minimum problems, but today I noticed that the back-up to the external hard drive failed. I check the settings, all seems OK. I tried a couple of more back-ups to no avail. There is no code or number on the message...It just says it failed, when I open "View Details" it says to check that the external drive is connected and operating. I have opened it, opened files from it and closed and repeated the process. So it is connected and operating. The last successful BU was on Sept 4th. Any thoughts or suggestions?
Make a custom backup of a few files and test backup to local drive. If that works, try to external drive. If that fails, suspect problem is external drive.
I have been running Norton 360 for 2 yrs with minimum problems, but today I noticed that the back-up to the external hard drive failed. I check the settings, all seems OK. I tried a couple of more back-ups to no avail. There is no code or number on the message...It just says it failed, when I open "View Details" it says to check that the external drive is connected and operating. I have opened it, opened files from it and closed and repeated the process. So it is connected and operating. The last successful BU was on Sept 4th. Any thoughts or suggestions?
Thanks
Hi, Need some additional information - operating system, version of 360, source drive, size and format of target drive.
Many Thanks, after several hours of checking the back-up drive and all the various settings to no avail, I got a screen that said I could download a complete upgrade...150+meg.....not an update. Did that and now back-up works??? So I guess it wasn't the external drive. Now I have a new problem, since I haven't logged in to my acount for more than a year, the email address associated with the account is inactive so I can't get on. I opened a new account, but it doesn't recognize any product. Any way I can get to a place where I can enter the key with the new acount???
Your product key is tied to your old email address. You wouldn't see it under a new Norton account as a result. Your best bet is to reach out to support and have them manually update your details on the older account. There should be no reason to have to install/reinstall the product unless the only course of action is to establish the new account using a new product key.