back up isn't working

Dear nortons

 

my back up isn't working

 

why?

what can i do?

 

sometimes i get the message 'backup done with errors'

 

when i go retrieve a folder, some folders won't open

when they do open recent documents aren't there

 

i have tonight upgraded something, but that hasn't resolved it

could this be a payment error issue? someone in the real world said to me it might be?

signing off now for 24 hours or so

 

thanks for your attention, if you have read this - and have a nice day!

 

help - this is my work backup. i had a hunch to test it, and i was right - it isn't working