It keeps saying service unavailable on my tablet Galaxy tab 3 version 4.2.2. On cell phones it backs up. I already have uninstall & re install. Please fix this problem. Thanks
It keeps saying service unavailable on my tablet Galaxy tab 3 version 4.2.2. On cell phones it backs up. I already have uninstall & re install. Please fix this problem. Thanks
Sorry, above steps did not work. I tried web based and it said to back up from device. On activity log it says “preparing server for account failed”.
I need this fixed. All devices work except for tab 3
Hi ndewji,
There is currently a server issue with the Backup feature and the development team is currently looking in to it. I will post an update once I have more information.
I'm sorry for any inconvenience this may cause.
As an update, the server issue has now been fixed. Please let us know if you are still having issues with the Backup feature.
Again, I'm sorry for any inconvenience this may have caused.
Everything is working fine now. Thank you!
That is great news that everything is now working fine. :)
Thank you for keeping us posted. 
And remember if you have any issues with Norton products in the future
that the Norton Community is always here to help where possible. :)
Cheers.