Norton keeps indicating that we have the backdoor.tidserv virus and that it is "unsafe to remove." I've been doing my own research and trying to figure out how in the world to remove this virus because it very obviously is causing some troubles since ads keep popping up along with new Mozilla windows. Recently, my credit card information was stolen through some online channel which I can only assume is related. Norton also indicates that we have the "Trojan-Spy" virus which is supposedly in quarantine.
I have tried everything from manually removing the TDSS registry keys (they aren't listed in the registry though) to turning off my system restore. We can't find our system recovery disk to try that method-is that something we can possibly find online? We're close to just calling it quits and getting a new computer!
I'm not very computer literate so any help offered would be kindly appreciated. Thanks in advance for your time.