Background Tasks Still Lock up Computer

Norton Security | Norton Internet Security
1

I have Norton 360 Version 5.1.0.29, and I am running it on an HP laptop with Vista Home Premium.  These Background Tasks are becoming very aggravating.  Very often when I am working on a project and leave the computer for about 5 minutes, I get this small box in the bottom right of my computer that says, "Norton 360 is currently performing background tasks."  At this time, I can't do ANYTHING on my computer -- Norton takes it over completely.  The only way of getting back to work is to restart the computer -- and this can result in lost work.  This is not acceptable.  There MUST be a fix for this problem.

 

I have seen the posts that say that I can disable some tasks under "Settings," and I have done that.  I have also seen that I can run in "Silent Mode" for up to one day.  This isn't FIXING the problem.  Please HELP.

 

 

2
jwilso17 wrote:

I have Norton 360 Version 5.1.0.29, and I am running it on an HP laptop with Vista Home Premium.  These Background Tasks are becoming very aggravating.  Very often when I am working on a project and leave the computer for about 5 minutes, I get this small box in the bottom right of my computer that says, "Norton 360 is currently performing background tasks."  At this time, I can't do ANYTHING on my computer -- Norton takes it over completely.  The only way of getting back to work is to restart the computer -- and this can result in lost work.  This is not acceptable.  There MUST be a fix for this problem.

 

I have seen the posts that say that I can disable some tasks under "Settings," and I have done that.  I have also seen that I can run in "Silent Mode" for up to one day.  This isn't FIXING the problem.  Please HELP.

 

Welcome,

Sorry you are having a problem. Can you give us a bit more information about your system. It will help us help you. How much RAM is installed and how full is your hard drive?

Thanks

 

3

HP Pavilion dv4 Notebook, 4 G RAM, 287 G Harddrive with 185 G Free, 64 bit operating system running Vista Home Premium.

4

You still have not responded

5

It still locks up when tasks are applied!

6
mcurtis57 wrote:

It still locks up when tasks are applied!

Sorry for the delay,

Open 360, click on settings, click on task scheduling, remove the check mark from those tasks yoou do not want 360 to perform. Click on the scheduling tab and set the schedule to Manual Schedule.

Let me know if this helps

7

No -- I tried that previously.  The Background Tasks still run and it locks up the computer.  I've seen this "solution" in previous messages.  They too say that it doesn't work.

Thanks.

 

8

Oh -- that's where my settings and scheduling have been for a couple of months now.

9

Just curious,  since it occurs within 5 minutes, could you Click on Performance on the Main page of N 360 and ensure CPU is highlighted (yellow) on the lower portion.  Anything Yellow within the chart is Norton useage, and anything Blue is other CPU useage.  When the 5 minutes are up, can you see which color is using the most CPU?

 

Also if you hover over a high point,  using the blue arrow that will appear on the tip of the finger,  a left click will tell you which processes are using the CPU.  This information may provide handy in tracking down what is causing the lockup.

 

 

hover.PNG

 

Please provide us with feedback, if you do the above!

10

I think you might misunderstand -- the computer locks up -- I can't do anything

 

11

Are you able to run a Full System Scan without any problem?

Can you try running Full System Scan in normal mode as well as safe mode?

 

You may also try running NPE to make sure that computer is free of threats:

http://www.norton.com/npe

 

Thanks,

HarryP