So, i bought a product key for "Norton 360 180 days". Everything works perfectly except 2 things. The backup works but i ran into an issue were it says "Activate Backup. Sign into your Norton account!, We have located your Norton account. Please type your password below to sign in." Here's the problem its the person i bought it from's Email and password and i obviously don't know the password. Because of this for some odd reason i also cant scan my PC. It used to work, now it doesn't. Please help, thanks.